I was a Call Center Agent for the past six year and I also have experienced working as a General Virtual Assistant. I have experienced handling different accounts including financial account, billing account and even student loan account when I was in the BPO industry. When I worked as a General Virtual Assistant for a UK based company, my main role is to set daily scheduled, answer incoming calls from customers, update CRM, process and complete orders, upload new products and description and post blog twice a month in WordPress update Facebook page of the company.