MICHAEL JEZY VALENCIA PEREZ-Cel. # -
#233-C Pistola Village, Tam-awan Rd.
Baguio City, Philippines 02600
Gender
Age
Birth Date
Civil Status
Citizenship
Religion
Father’s Name
Mother’s Name
Language can Speak and Write
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37
April 04, 1985
Single
Filipino
Roman Catholic
Jesus Viniegas Perez
Elizabeth Valencia Perez
English, Tagalog, Ilocano
OBJECTIVES
To be professionally challenged in every task and responsibility given to me. Enhance my skills and use the
skills and ideas that I have learned in my previous work experience. To seek opportunity, higher learning
and a career path.
EDUCATIONAL BACKGROUND
ELEMENTARY: Tabora Elementary School, Magsaysay Avenue, Baguio City
HIGHSCHOOL: Saint Augustine’s School, Tagudin, Ilocos Sur
COLLEGE: Pines City Colleges, Magsaysay Avenue, Baguio City (March 2007)
Graduated the degree Bachelor of Science in Nursing
Licensed Nurse
School’s Debate Society member
WORKING HISTORY:
SITEL Philippines – Technical Support Representative 05/2007 – 01/2008
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Resolved customer technical issues in a clear, courteous, and straightforward manner.
Managed customers’ expectation and experience to a high degree of customer satisfaction.
MONOL International Education Institute – ESL Teacher 02/2008 – 07/2011
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Worked with an average of for student per class teaching Phonetics and Pronunciation,
Comprehension Skills and Writing. Gave one-on-one attention to each student while
maintaining overall focus in the entire group.
CONVERGYS Philippines – Transition Coach and Escalation Supervisor 08/2011 –
07/2011
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TELEPERFORMANCE Philippines – Solutions Navigator (CSR) 09/2016 - 04/2017
- Provided elevated customer experience to generate loyal clientele. Assesses caller
accounts to determine benefits, identify service needs and resolve issues. Educated
customers about billing, payment processing and support policies and procedures.
Answered average of 40 calls addressing customer inquiries and providing them long
term resolutions.
ThoughtFocus Technologies – Process Associate 06/2017 – 02/2019
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Analyze and evaluate the team and individual performance in a daily and monthly basis.
Provided short courses and trainings or refreshers to maintain and ensure that the team is up
to date, to improve the quality of customer service provided and also to mentor and to coach
individual or groups to achieve goals, targets and production.
Set up and updated customers’ accounts with interactions, payments and personal
information. Worked on credit supplements for borrowers or customers who are applying for
loans. Correcting and investigating any problems or concerns if there are any errors on
borrower’s credit reports or supplements.
EMAPTA Versatile Services – Admin and Customer Service, HOA Specialist and Data Entry
Specialist - Real Estate Property Management
- A Virtual assistant and Data Entry Specialist to one of the known Property Management based
in Florida. Main task is data entry, verifying properties if with an HOA through calls and
research through different listings and property tools. Processing account payables and
receivables.
PROFESSIONAL SUMMARY:
A goal driven, a team player, ambitious, and self-motivated with exceptional customer service and
leadership abilities. Motivated and responsible individual ensuring that goals, targets, and productions
met. Patient and empathetic customer service leader with extensive background in conflict resolution and
customer care. Diligent Customer Service Representative and Leader bringing top-notch skills in oral and
written communication, active listening and analytical problem-solving skills. Keen to details and
resourceful and finding answers to questions. I can work with minimal supervision and finish all my tasks
or goals on time.
