Michael Jay Cinco
Door 5 Inday Apartment
Lapay Street, Punta Princesa, Cebu City, Cebu
Mobile:-
E-mail Address:-Skype: michael.jay.cinco
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PERSONAL DATA:
Age:33
Birth Date: January 21, 1989
Birth Place:Catbalogan City, Samar
Gender:Male
Civil Status:Single
Citizenship:Filipino
Height:5’5”
Religion:Roman Catholic
Languages:English, Tagalog, Bisaya and Waray-waray
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SKILLS AND QUALIFICATION:
Great command of the English language
Has experience in troubleshooting VPN connections and Email applications (MS Outlook, Apple Mail, etc.) as well as LAN networking
Has experience working with several CRM software like Zoho CRM and GoHighLevel
Can work with minimum supervision
Hardworking, open-minded and willing to be trained
Has great knowledge in setting up email automation via Activecampaign
Has knowledge in working with common computer antivirus or spyware and browsers
Has intermediate knowledge in creating Marketing funnels(Social Media ad via Facebook Business Manager page and creating landing pages to generate leads)
Has extensive knowledge about Google Business tools such as Google analytics, Google tag manager and keyword planner
Has a beginners knowledge of how to navigate WordPress
WORK EXPERIENCES:
January 2021 to Present
LiveSwitch AU
Account Manager
JOB DESCRIPTION:
Active campaign specialist
Manage and facilitate tasks from clients
Coordinate with the client on what tasks need to be created and accomplished to meet the client's requests and goals
Creating and managing a Facebook ads campaign
Creating and managing Google Search ads campaign
Project management
Client relations
Keyword research
Clickfunnel specialist
WordPress expert
GoHighLevel Wizzard
Has extensive knowledge in using zapier to integrate several web applications
Setting up Google search ads and optimizing them by looking at search terms
November 2016 to December 3, 2020
VAgencygrowth
Virtual Assistant/Digital Marketing Personnel/Social Media Marketing Expert
JOB DESCRIPTION:
Creating quizzes and surveys via various platforms such as follow up edge, surveygizmo, leadquizzes and integrating them via zapier to generate and gather lead information.
Running Facebook campaigns
Keyword research
Pixel Tracking setup
Lead scraping
Lead scraping using Linkedin helper and contactout
Setting up email automation via activecampaign
June 2010 to October 1 2016
Fusion BPO(formerly known as Supportsave Solutions Inc.,)
7th Floor Cybergate, Fuente Osmeña, Cebu City, Cebu
Tier 1 Technical Support Representative - DocuSign Account
(June 2010 – November 2012)
JOB DESCRIPTION:
Answer inquiry of the customer about the product
Performing technical troubleshooting steps with the customer to resolve customers technical concern
Assist customer in purchasing/subscribing to pre-paid plans
Assist customer in cancellation and/or refund concerns
Answering customer inquiry in chat simultaneously while taking calls
Responding to customers email simultaneously while taking calls
Part Time Tier 1 Technical Support Representative for Checkpoint(Zonealaram)
(May 2013 - June 2014)
JOB DESCRIPTION:
Answer inquiry of the customer about the product
Performing technical troubleshooting steps with the customer to resolve customers technical concern
Assist customer in purchasing/subscribing to plans product is offering
Assist customer in cancellation and/or refund concerns
Subject Matter Expert – DocuSign
(November 2012 up to October 1, 2014)
JOB DESCRIPTION:
Does Research and Investigations for any newly released account features, sales promotions, updated applications, etc.
Works on escalated cases and takes escalated calls
Provides refresher training for tenured agents
Assists tenured reps
Product Specific Trainer/Dedicated Trainer - DocuSign
(December 2014 up to October 1, 2016)
JOB DESCRIPTION:
Teaches basic processes of DocuSign to the trainees
Provides refresher training for tenured agents
Assists tenured reps
Communicate with our Seattle office to make sure tools are created for the reps before production
Communicate with local/company IT to make sure that trainees will have good working PC condition once trainees are in the floor
Discusses QA scoring methods and evaluates reps via series of phone simulations during training if QA guidelines are being followed
Responsible in doing onboarding QA evaluations
Provides training for any updates if deem necessary
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EDUCATIONAL ATTAINMENT:
COLLEGE:
Bachelor of Science in Commerce Major in Management Graduate
St. Mary’s College of Catbalogan(SMCC)
Catbalogan City, Philippines
Awards and/or Training received during college:
Leadership Award
Athletics Award
SECONDARY LEVEL:
June 2001 - 2006
Samar National Highschool
(Catbalogan City, Samar)
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TRAINING AND SEMINARS ATTENDED:
The Complete Facebook Sales Funnel Blueprint – Digital Marketing Course via Udemy
(October 1 2018 at home via online course)
Facebook Ads & Facebook Marketing MASTERY 2018 | Coursenvy ™ - Digital Marketing and Social Media Marketing Course
(October 1 2018 at home via online course)
The Complete Digital Marketing Course - 12 Courses in 1 via Udemy
(October 1 2018 at home via online course)
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CHARACTER REFERENCES:
1.
Name: Justine Carlo Gabest
Relation/Position: Account Supervisor
Company: Liveswitch AU
email address:-
2.
Name: Jan Glynnis Dearing
Relation/Position: Senior Marketing Strategist
Company: VAgency Growth
email address:-
