Michael Diaz Martinez

 RESUME Michael de Jesús Díaz Martínez Place of birth :Managua, Nicaragua Date of birth :July 12, 1977. Current Location: Managua Nicaragua Give your best, think and plan ahead, study your options, make an educated and assertive decision, be proactive not reactive, think positive. Base on my experience I believe that the difference of a company success is not the quality of its product or service. Rather the ability of its work force to view the client’s problem and dissatisfaction, there capability to provide a solution and response in a timely manner. Customer satisfaction relays on providing answers to the client’s needs. Strengths in the professional and personal field: Here is a brief description of skills; Ability to manage human resources, Ability to negotiate at different levels. High sense of responsibility, oriented towards customer service and results, experience in creating and coordinating work teams, ability to express and communicate ideas, skills in public speaking. Analytical ability to dissect objectives, setbacks / factors that prevent a goal, find solutions, plan and develop actions that lead to achieve objectives in a stipulated time. Create expectations and manage personal in group (one or one.) Create strategy according to analytical studies, considering company’s policies and goals. Advanced knowledge in handling and managing data in Excel, dynamic tables, and formulas to dissect data and filter information to create analytical reports that lead to the measurement of results and assist in the decision making process. June 2018 to Date Electrical Safety Consultant EPSCO Responsibilities: -Provide assessment on NFPA 70E updates and compliance -Sales Ghost Closer -Appointment Setter -Proposal Delivery Presentation and explanation to clients -Retention of client portfolio worth 4Mill. July 15, 2016 - June 2016 Sales coordinator Etiplast de Nicaragua, S.A. Responsibilities: -Create company annual sales goals 2016 (per sales agent.) Goal based on historical sales data, study of global and individual sales behavior and trend of market growth. -Creation of sales strategies; Costs / benefits versus purchase prices, royalties versus volume and contracts, guarantees and technical support versus equipment sales. -Management of sales staff; Motivate, guide, ensure that the department's goals are met, follow up on prospects, assist in closing sales. -Management of projects and their negotiations. -Management of company’s client’s portfolio in Managua and the Departments. -Open new market in the area of ​​Sebaco, Matagalpa, Jinotega, Rio Blanco and Siuna. -Review products pricing and sales strategies. -Customer purchase cycle study. Achievements: Opened new market for new product in rural areas. Increase volumes of purchases in spite of difficulties in certain industries. It was able to recover important customers within the industrial slaughterhouse, created new customers, as well as capture customers from the competition. Temporary jobs: 2014 - Company: ITA, duration 5 months: restructuring of sales department, opening of client portfolio for ITA project Training Courses, creation of new control processes for collection and revenue. 2015 - Company: FOX, duration 3 1/2 months: created market study to stablish a call center in Nicaragua; Customer acquisition and preparation of revenue projection, technological requirements and operational options for the initial investment, establish requirements (leads) according to clients' requirements: ASA, AHT and sales conversion. Nov.2012-August 2014 Sales Coordinator Saballos Maquinaria Responsibilities: -Create company annual sales goals 2016 (per sales agent.) Goal based on historical sales data, study of global and individual sales behavior and trend of market growth. -Company’s FODA study. -Creation of sales strategies; Costs / benefits versus purchase prices, royalties versus volume and contracts, guarantees and technical support versus equipment sales. -Management of sales staff; Motivate, guide, ensure that the department's goals are met, follow up on prospects, assist in closing sales. -Management of projects and their negotiations. -Publicity and marketing; Handling of advertising messages. -Management of equipment and paper inventory; By means of a study it was determined maximum & minimums to keep in stock and of which products. -Customer purchase cycle study. Achievements: Mentality change of its sales department staff. The portfolio was expanded and sales projects were generated, which led to a 90% sales goal compliance with projections to meet or exceed them at the end of the year. Changed vision about how to handle sales in a way that created lasting business relationships focused on meeting customer needs in cycles every six months, through customer service, creating sales strategies per each customer and aggressive sales. It changed the way the company was presented to its customers, sales agents shifted from selling items (products) to providing integrated solutions. July 2009 - August 2012 Operation Planning Manager Stream Global Solutions. Responsibilities: -Principal member of the work team, encourage their development and professional growth, and promote teamwork and cooperation. -Consulting / coordinating the team of local managers, project managers and other key stakeholders to define schedule schedules / requirements projections to achieve call center metrics and communicate schedule schedules and the objectives of Intra-day operations. -Implementing and maintaining Intra-day workforce equipment to help those responsible for delivering services reaches the desired performance parameters. -Document processes necessary to successfully control daily operations and maintain service delivery informed of appropriate action steps. -Create the necessary procedures to successfully control daily operations and advise managers on appropriate action measures. -To be a resource to provide the best practices to assist the management in the programming and planning of the personnel. -Coordinate and automate operational changes that increase revenue and gross margin, reduce labor costs, add value to the customer, and increase the overall quality of service delivered. - Analyze the scheduling needs of the company on a weekly basis to ensure adequate coverage of the service and compare the weekly schedules with the recommendations for a correct application. -Gather up and interpret statistical information for the calculation and design of the department's personnel needs. -Participate in the analysis, evaluation and implementation of existing systems and proposals and tools used for the planning of labor, monitoring and forecasting. - Perform a site count to determine the monthly capacity of using the actual facilities. Prepare biweekly reports of capacity detailing the use of facilities and number of open seats. -Participate in customer presentations, customer calls, and quarterly business reviews to represent the workforce management department. Summary: Coordinate all aspects of workforce planning and schedule schedules for the assigned region. Serve as liaison between the Management and the Workforce Planning Department for all forecasts and scheduling customer requests to ensure the service level agreements being met. Ensure effective utilization rate of site facilities and assets and communicate the condition of the site and its capacity to the site manager. Achievements: Improve service level and well customer satisfaction within days where historically was never meet. Through different performance analyzes and pattern study’s a strategy was built. January 2008 - February 2009 Sales Manager Acumcasa, S.A. (Willard Batteries) Responsibilities: -Determining Market Potential Demand. -Analysis and Determination of market share. -Determining potential demand of our product in the current market. - Analyze inventory / product rotation to produce monthly orders for products. -According to the monthly sales growth, specify the quarterly goals to be met by the sellers. -Through a FODA analysis, develop a sales and marketing strategy that allows us to reach the vision posed by the general management. -Direct public relations and marketing to achieve the vision posed by the General Management. - Preparation of monthly budgets for marketing and public relations. -Facilitate the sales agent staff the necessary tools to reach the desired sales goals, as well as motivate them. -Control the accounts receivable and collection procedures by the sellers and the sales department. -Elaboration of incentive programs for the sales department. Achievements: Since March 2008, through the new strategies of sales and motivation of the sales force, I was able to increase sales by 20%. We have managed to reach sales levels, according to the potential demand for product. A bonus was structured as an incentive for the sales agents, which forces each of them to control the discount granted, and at the same time take a greater interest and initiative with regard to the accounts receivable. Base on the FODA study and with the assistance of public relationship and marketing strategy, it was re lunch the brand. December 2005 - August 2007 Administrative / Financial Manager Presstwo, S.A. Responsibilities: -Analysis of Monthly Budget to determine necessary funds, keep track of monthly budget use. -Support in the preparation and annual budget. - Banking Conciliations. -Monthly preparation of Financial Reports. -Preparation of Payroll, Liquidations. -Management of accounts receivable from overseas clients. -Preparation of checks and international bank transfers to make payments to domestic and foreign suppliers. -Prepared tax payments (D.G.I, INSS, Mayor's Office), as well as changes of Corporate Name before the INSS and any other entities. -Opening and closing of bank accounts. -Installation Maintenance Manager. -In charge of opening credit line with national suppliers. Other activities: I participated in labor negotiations. -Degree in business administration, with a mention on sales and marketing. Universidad Centroamericana UCA, Managua, Nicaragua. -High School Degree Memphis TN Central High School, United States of America. Spanish: 100% English: 100% Position: Sales Coordinator Company: Etiplast de Nicaragua, S.A. Administrative Financial Manager: Mr. William Castro Cell:-. Position: Manager of Operation and Planning Nicaragua. Company: Stream Immediate boss: Ing. Oscar E.Chavarria, Operations Manager and Regional Planning Center America, #Cell-, #Ofic- Ext:-, email:-Company #:- Position: Sales Manager Company: Acumcasa, S.A Immediate boss: Ing. Leslie E. Coe, General Manager / Owner #-, mail:-# Of Company:- to 31 Position: Financial Administrative Manager Company: Press Two, S.A (a closed company) Immediate Boss: Ing. Rodrigo Navarro, General Manager, #-, mail:- Position: Sales Coordinator Company: Megabyte Inmediate boss: Ariel Eskenazi General Manager (Owner-