Michael Diaz Martinez

Base on my experience I believe that the difference of a company success is not the quality of its product or service. Rather the ability of its work force to view the client’s problem and dissatisfaction, their capability to provide a solution and response in a timely manner. Customer satisfaction relays on providing answers to the client’s needs. Here is a brief description of skills; Ability to manage human resources, Ability to negotiate at different levels. High sense of responsibility, oriented towards customer service and results, experience in creating and coordinating work teams, ability to express and communicate ideas, skills in public speaking. Analytical ability to dissect objectives, setbacks / factors that prevent a goal, find solutions, plan and develop actions that lead to achieve objectives in a stipulated time. Create expectations and manage personal in group (one or one.) Create strategy according to analytical studies, considering company’s policies and goals. Advanced knowledge in handling and managing data in Excel, dynamic tables, and formulas to dissect data and filter information to create analytical reports that lead to the measurement of results and assist in the decision-making process.