Michael Bamidele
IT Support Specialist & System Administrator
Lagos, Nigeria
PROFESSIONAL SUMMARY
Dedicated IT professional with 5+ years of experience in system administration, technical support, and enterprise
infrastructure management. Proven ability to deliver reliable IT solutions that enhance system performance, reduce
downtime, and ensure business continuity. Expertise in diagnosing complex technical issues, implementing preventive
measures, and ensuring compliance across diverse platforms. Thrives in collaborative environments, contributing to
organizational success through effective IT support and solutions.
SKILLS
• Microsoft 365 Administration • Active Directory Management • Nutanix Virtualization • Commvault Backup &
Recovery
• Windows Server Administration • Patch Management • IT Support (Level 1, 2, 3) Service Desk Tools (Zendesk,
ITSM)
• Network Troubleshooting • Zoom • Microsoft Teams • Cisco Webex
• Avaya Communication Systems
Agreement (SLA) Monitoring
• Polycom Communication Systems
• Endpoint Management
• Service Level
• Compliance Monitoring • Cloud Computing (Azure, AWS) • System Documentation • User Guides
• Customer Support • ISO/IEC 20000 IT Service Management • ITIL Framework • Hardware Configuration
• Hardware Deployment • VMware • Citrix • PowerShell Scripting
• Disaster Recovery
PROFESSIONAL EXPERIENCE
System Administrator
Parallex Bank Ltd
Lagos, Nigeria | June, 2024 - Present
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Manage enterprise systems, including Microsoft 365, Active Directory, Nutanix virtualization, and
Commvault for data backup and disaster recovery, ensuring high availability and data integrity.
Implement and maintain patch management on production and User Acceptance Testing (UAT)
servers, achieving a 98% compliance rate and significantly reducing system vulnerabilities.
Provide Level 2/3 technical support for escalated tickets, resolving 90% of issues within defined
Service Level Agreements (SLAs), minimizing downtime and maximizing user satisfaction.
IT Technical Support
Access Bank Plc
Lagos, Nigeria | Jan, 2022 - July, 2024
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Maintained high system uptime by promptly resolving technical issues across diverse devices and
platforms, contributing to a 15% reduction in downtime incidents.
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Managed hardware inventory, user setup, and software configurations for over 500 users across
multiple departments, ensuring seamless operations and enhanced productivity.
Facilitated conferencing tools (Zoom, Teams, Cisco Webex) and communication systems (Avaya,
Polycom), supporting over 200 virtual meetings per month.
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Troubleshooted hardware, software, and network issues for hundreds of users, achieving a 95% firstcall resolution rate.
Conducted system updates and maintenance, enhancing security and reliability and reducing security
breaches by 20%.
Collaborated with cross-functional teams to resolve escalated issues and improve service delivery,
resulting in a 10% improvement in customer satisfaction scores.
IT Instructor (NYSC)
Emmanuel Secondary School
Oyo, Nigeria | Jan, 2021 – Dec, 2021
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Designed and delivered IT curriculum tailored to students' learning needs, improving student
engagement by 30%.
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Increased digital literacy through hands-on instruction and interactive teaching, empowering students
with essential IT skills.
EDUCATION
B.Sc. Statistics
Ajayi Crowther University
Oyo, Nigeria | 2024
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Second Class Upper Division
HND, Agricultural Extension
Federal College of Animal Health and Production Tech
Ibadan, Nigeria | 2019
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Upper Credit
CERTIFICATIONS
Linux System Administrator
Makintouch, | 2025
Microsoft Azure Fundamentals
Microsoft Learn | 2025
CompTIA A+ Core 1 -)
Udemy | 2024
ITIL 4: Introduction to Service Management
Udemy | 2024
ISO/IEC 20000:2018 IT Service Management - Foundation
Standard and Best Practice | 2024
Soft Skills for Support Agents
Udemy | 2024
Zendesk Essential Training
Digital Witch | 2024
System Engineering
Tohan Computer Institute | 2012
Business Management Training
Elite Bio Foundation | 2022
Annual Ethics & Compliance
CIBN | 2021
Jobberman Soft Skills
Jobberman Youth Engagement | 2021
INTERESTS
• Traveling • Research • Networking • Movies