Michael Bamidele

Michael Bamidele

$14/hr
IT SUPPORT | SYSTEM ADMINISTRATOR
Reply rate:
100.0%
Availability:
Hourly ($/hour)
Location:
Ijeshatedo, Surulere, Lagos, Nigeria, Nigeria
Experience:
5 years
Michael Bamidele IT Support Specialist & System Administrator Lagos, Nigeria PROFESSIONAL SUMMARY Dedicated IT professional with 5+ years of experience in system administration, technical support, and enterprise infrastructure management. Proven ability to deliver reliable IT solutions that enhance system performance, reduce downtime, and ensure business continuity. Expertise in diagnosing complex technical issues, implementing preventive measures, and ensuring compliance across diverse platforms. Thrives in collaborative environments, contributing to organizational success through effective IT support and solutions. SKILLS • Microsoft 365 Administration • Active Directory Management • Nutanix Virtualization • Commvault Backup & Recovery • Windows Server Administration • Patch Management • IT Support (Level 1, 2, 3) Service Desk Tools (Zendesk, ITSM) • Network Troubleshooting • Zoom • Microsoft Teams • Cisco Webex • Avaya Communication Systems Agreement (SLA) Monitoring • Polycom Communication Systems • Endpoint Management • Service Level • Compliance Monitoring • Cloud Computing (Azure, AWS) • System Documentation • User Guides • Customer Support • ISO/IEC 20000 IT Service Management • ITIL Framework • Hardware Configuration • Hardware Deployment • VMware • Citrix • PowerShell Scripting • Disaster Recovery PROFESSIONAL EXPERIENCE System Administrator Parallex Bank Ltd Lagos, Nigeria | June, 2024 - Present ● ● ● Manage enterprise systems, including Microsoft 365, Active Directory, Nutanix virtualization, and Commvault for data backup and disaster recovery, ensuring high availability and data integrity. Implement and maintain patch management on production and User Acceptance Testing (UAT) servers, achieving a 98% compliance rate and significantly reducing system vulnerabilities. Provide Level 2/3 technical support for escalated tickets, resolving 90% of issues within defined Service Level Agreements (SLAs), minimizing downtime and maximizing user satisfaction. IT Technical Support Access Bank Plc Lagos, Nigeria | Jan, 2022 - July, 2024 ● Maintained high system uptime by promptly resolving technical issues across diverse devices and platforms, contributing to a 15% reduction in downtime incidents. ● Managed hardware inventory, user setup, and software configurations for over 500 users across multiple departments, ensuring seamless operations and enhanced productivity. Facilitated conferencing tools (Zoom, Teams, Cisco Webex) and communication systems (Avaya, Polycom), supporting over 200 virtual meetings per month. ● ● ● ● Troubleshooted hardware, software, and network issues for hundreds of users, achieving a 95% firstcall resolution rate. Conducted system updates and maintenance, enhancing security and reliability and reducing security breaches by 20%. Collaborated with cross-functional teams to resolve escalated issues and improve service delivery, resulting in a 10% improvement in customer satisfaction scores. IT Instructor (NYSC) Emmanuel Secondary School Oyo, Nigeria | Jan, 2021 – Dec, 2021 ● Designed and delivered IT curriculum tailored to students' learning needs, improving student engagement by 30%. ● Increased digital literacy through hands-on instruction and interactive teaching, empowering students with essential IT skills. EDUCATION B.Sc. Statistics Ajayi Crowther University Oyo, Nigeria | 2024 ● Second Class Upper Division HND, Agricultural Extension Federal College of Animal Health and Production Tech Ibadan, Nigeria | 2019 ● Upper Credit CERTIFICATIONS Linux System Administrator Makintouch, | 2025 Microsoft Azure Fundamentals Microsoft Learn | 2025 CompTIA A+ Core 1 -) Udemy | 2024 ITIL 4: Introduction to Service Management Udemy | 2024 ISO/IEC 20000:2018 IT Service Management - Foundation Standard and Best Practice | 2024 Soft Skills for Support Agents Udemy | 2024 Zendesk Essential Training Digital Witch | 2024 System Engineering Tohan Computer Institute | 2012 Business Management Training Elite Bio Foundation | 2022 Annual Ethics & Compliance CIBN | 2021 Jobberman Soft Skills Jobberman Youth Engagement | 2021 INTERESTS • Traveling • Research • Networking • Movies
Get your freelancer profile up and running. View the step by step guide to set up a freelancer profile so you can land your dream job.