Michael Bamidele

Dedicated IT professional with 5+ years of experience in system administration, technical support, and enterprise infrastructure management. Proven ability to deliver reliable IT solutions that enhance system performance, reduce downtime, and ensure business continuity. Expertise in diagnosing complex technical issues, implementing preventive measures, and ensuring compliance across diverse platforms. Thrives in collaborative environments, contributing to organizational success through effective IT support and solutions. Microsoft 365 Administration • Active Directory Management • Nutanix Virtualization • Commvault Backup & Recovery

• Windows Server Administration • Patch Management • IT Support (Level 1, 2, 3) Service Desk Tools (Zendesk, ITSM)

• Network Troubleshooting • Zoom • Microsoft Teams • Cisco Webex

Avaya Communication Systems • Polycom Communication Systems • Endpoint Management • Service Level Agreement (SLA) Monitoring

• Compliance Monitoring • Cloud Computing (Azure, AWS) • System Documentation • User Guides

• Customer Support • ISO/IEC 20000 IT Service Management • ITIL Framework • Hardware Configuration

• Hardware Deployment • VMware • Citrix • PowerShell Scripting

• Disaster Recovery