Michael Arvin S. Balajadia

MICHAEL ARVIN S. BALAJADIA Social Media Marketing | Graphic Design| Administrative Assistant Parañaque, Philippines, 1700 facebook.com/michaelnivram/ (- / (- linkedin.com/in/michaelbalajadia - Quality-driven professional with 4 years of experience in IT Operations and 3 years as Administrative Assistant. Willing to work in an organization where I can apply my knowledge and skills professionally in completing various tasks, offering high level of customer support, and creating quality contents in different types of platforms. Hard-working and dedicated team-player with high attention to detail and strong organizational skills. AREAS OF EXPERTISE: Amazon FBA/FBM Amazon Seller Central Helium 10 Product Research Shopify Account Setup & Drop shipping E-Commerce Product Listing (Amazon, eBay, Lazada, & Shopee) Content Writing & SEO Optimization MS Windows XP, 7, 8 & 10 MS Office / Google Suite Applications Graphic Design (Photoshop, Illustrator, Lightroom, & Canva) Social Media Marketing Meta Business Suite (Facebook and Instagram Ads Manager) Production Planning & Scheduling Web Designing (WordPress & Shopify) IT Helpdesk Support Client Relationship Management PROFESSIONAL EXPERIENCE: Tiger Supplies – Metro Manila, Philippines E-Commerce Specialist, June 2021 – February 2022 Responsible for listing products on their e-commerce site; Gathering and researching product specifications, SEO optimization using wordstream, seobility & tubbuddy as my tool for keyword researching, updating product information and image editing particularly photo manipulation. B-Streat Food Ave. – Metro Manila, Philippines Social Media Manager / Graphic Designer, August 2020 – March 2021 Creating campaign ads that generates sales and engagements to help the business promote their products. Responsible also for creating daily posts of testimonials, feedbacks, and new products. Overlooking all the performance and statistics of interactions and engagements that helped the client see the potential sales on all social media platforms. Communicates with customers regarding inquiries, orders, and follow-ups. City Hall of Parañaque – Metro Manila, Philippines Social Media Specialist / Data Encoder, March 2020 – May 2021 Handles all social media accounts of a government official. Managing all ad campaign that focuses on audience engagements and popularity growth for all social media platforms, preparing daily & scheduled posts, create defined filter for prospect audiences to build a reputable and honest icon. Designs created are related to government and political campaigning. 4MPrints Design.Print.Wear – Metro Manila, Philippines Graphic Designer / Social Media Specialist, October 2015 – February 2020 Printing services that focus on corporate marketing materials, large format printing, and t-shirt printing. Responsible for creating designs and ideas, mock ups, and layouts for client/s. Managing all types of ads; from boosting, scheduled posting, and ad campaigns that focused on lead generation and audience inquiries. Accenture – Metro Manila, Philippines IT Operations Associate (Remote Desktop Support), June 2013 – June 2015 Handles Level 1 Support in PC Troubleshooting, managing / creating customer e-mails, installation of software & hardware via Remote Desktop. Submitting tickets to Level 2 & 3 Supports when client’s issues can’t be fixed. Using tools to cleanup major system files and folders in client’s computer. Managing reports of team’s daily, weekly, monthly performance to be submitted to the Supervisor for annual report. Sustained customer satisfaction’s passing percentage and meet client’s quota daily. PROFESSIONAL CERTIFICATES: Certificate of Completion in E-Commerce course (Amazon, Shopify, Alibaba & eBay) Online Course - Freelance Academy, August 2022 EDUCATIONAL ATTAINMENT: 2009 – 2013Bachelor of Science in Information Technology Adamson University Manila 900 San Marcelino St., Ermita, Manila, Philippines 2005 - 2009High School Education St. Paul College of Paranaque 0432 Quirino Ave., La Huerta, Paranaque City 1999 – 2005Elementary Education St. Andrew’s School 0432 Quirino Ave., La Huerta, Paranaque City Character reference upon request.