Michael Angelo Tingdioco

MICHAEL ANGELO TINGDIOCO #354 San Donyx St., Violeta Subd., Biñang 2nd, Bocaue, Bulacan •- • - OBJECTIVE: To obtain a position that will enable me to use my strong organizational skills, educational background, training program and ability to work well with people. SKILLS: Computer Literate (HTML, Java, ,pHp, Troubleshooting) Adobe (Photoshop, Premiere) Sony Vegas Pro At least minimum of 60 WPM PROFESSIONAL EXPERIENCE BALSAM HILL Homebased Chat Support Representative Assisting customers through live chat and email. (October 2017 – January 2018) GOTRANSCRIPT Homebased Transcriptionist Transcribing audio/video files. (April 2017 – present) ALORICA Largo Chat 12/F Three Cyberpod Centris – South Tower Eton Centries Edsa cor Quezon Avenue Baranggay Pinyahan, Diliman District, Quezon City, Philippines, 1101 (August 2016 – April 2017) Chat Support Representative Handling billing concerns, phone comparisons and general questions through Live Chat with 2 interactions at a time. JOHN CLEMENTS CONSULTANTS INC. Alibaba Account 3F Tower 1 Rockwell Business Center, Ortigas Ave. Pasig City, Philippines  (June 2016 – August 2016) Chat Support Representative Handling different types of concern of the customer about their transaction in Alibaba.com through Live Chat with 3 interactions at a time. ONE WORLD CONNECTIONS Alibaba Account 37/F The Orient Square Bldg., F Ortigas Jr. Avenue, Emerald Ave, Ortigas Center, Pasig, 1605 Metro Manila (September 2015 – May 2016) Chat Support Representative Handling different types of concern of the customer about their transaction in Alibaba.com through Live Chat with 3 interactions at a time. MENZA Training and Development Center Incorporated An Affiliate of INTERCON Teleservices Inc. 2nd Floor, PENE Bldg, McArthur H/W, Brgy Abangan Norte, Marilao 3019 Bulacan (March – July 2009) Transcriptionist - Doing business transcriptions from different clients EDUCATION AND TRAINING ENGLISH LANGUAGE / AMERICAN ACCENT & CALL CENTER TRAINING COURSE: MENZA Training & Development Center, Inc. 2nd Floor, PENE Building, KM. 25 McArthur H/W, Marilao3018, Bulacan, Philippines March 2009 – April 2009 ON-THE-JOB TRAINEE Stream Global Services (486 hrs) 6th Floor, SM City North EDSA Annex 2, EDSA, Quezon City COLLEGE : AMA Computer University Maxima St., Villa Arca Subd., Project 8, Quezon City BS Information Technology (Undergraduate) Secondary : I.S. Montessori Igulot, Bocaue, Bulacan 2003 – 2005 Jesus Is Lord Colleges Foundation Bunlo, Bocaue, Bulacan - Primary : I.S. Montessori Igulot, Bocaue, Bulacan 1997 - 2003 PERSONAL INFORMATION: GENDER: Male CIVIL STATUS: Married DATE OF BIRTH:May 18, 1990 PLACE OF BIRTH:Lolomboy, Bocaue, Bulacan RELIGION:Christian NATIONALITY:Filipino CONTACT PERSON:Erza Camille E. Tingdioco -) RELATION: Wife CHARACTER REFRENCES: Ihan Marcryan Manota (AMAU QC – Professor) - Erasto Eugenio (Raff Raff Printing Press – Proprietor) - Michael Datanagan (Wise Transport Service - Manager) - I hereby certify that the above statement is true and correct. __________________ Applicant