MICHAEL A. PERALTA
Blk. 5 Chrysanthemum St., San Juan Vill., Bangkal
Davao City, Philippines- |-
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Professional Summary
Dedicated and results-driven professional with over 10 years of experience in customer service,
administrative support, human resources, and e-commerce. Proven ability to resolve customer
issues efficiently, support business operations, and foster positive engagement across
platforms. Adaptable, detail-oriented, and passionate about making a meaningful contribution to
team success.
Professional Experience
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TABS (Part-Time) – Social Media Engager | Email Support
Davao City |
October 2023 – April 2025
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Managed TikTok chat interactions with prompt and professional communication.
Handled customer email inquiries and provided timely resolutions.
Monitored product reviews and maintained brand reputation.
Collaborated with clients to improve engagement strategies.
Tracked customer feedback for service optimization.
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OP360 (B2B) – Customer Service Representative | Data Analyst
Davao City |
October 2021 – May 2024
● Conducted product content outreach and supplier communications
● Responded to and managed email requests from suppliers.
● Updated and maintained accurate product content records.
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Dream Bigger PTE LTD (E-Commerce) – Email Support | Administrative Assistant
Remote |
March 2020 – March 2021
● Provided customer support via phone and email with high satisfaction ratings.
● Investigated and resolved PayPal cases and customer disputes.
● Processed refunds and managed dropshipping transactions.
Conducted customer outreach for open cases and feedback.
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Teleperformance – Expedia Account – Customer Service Representative
Davao City |
December 2018 – March 2019
● Assisted clients with travel planning including flights and accommodations.
● Provided recommendations on travel destinations and budgeting.
● Handled booking issues and ensured smooth client experiences.
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TEFL Recruitment Inc. – Human Resource Specialist
Davao City |
August 2016 – November 2018
● Managed employee records and processed onboarding documentation.
● Explained HR policies, procedures, and labor standards to employees.
● Supported hiring, transfers, promotions, and terminations.
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VXI – AT&T Account – Customer Service Representative
Davao City |
October 2014 – March 2016
● Resolved billing inquiries and service concerns.
● Processed payments and managed account updates.
● Upsold additional services based on customer needs.
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Southern Philippines Medical Center – Cashier Staff | Teller
Davao City |
August 2010 – August 2014
● Processed payments via cash, card, and vouchers.
● Issued receipts and managed daily transaction records.
● Handled customer refunds and return transactions accurately.
Education
University of Mindanao
Bachelor of Science in Business Administration – Major in Business Management
Graduated: October 2006
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Daniel R. Aguinaldo High School
Graduated: March 2001
Skills
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Customer Service & Support
Written & Verbal Communication
Conflict Resolution
Administrative Support
Team Collaboration
Attention to Detail
Compliance Knowledge
Data Management & Analysis
Multitasking & Time Management
● CRM Platforms: Zoho, Freshdesk, Hubspot, Help Scout, Jira
Volunteer Work & Interests
Member of a non-profit organization committed to community development in underserved
areas, with six years of service. Outside of work, I enjoy making music, especially playing guitar
and singing with my son—a creative outlet that brings both joy and balance to my life.
