Micah Morgan
St. Catherine.
Jamaica
email:-Tel: -
AIM:
Highly motivated and customer centric professional with a strong background in customer service, appointment setting, product support, and customer support. I am to utilize my excellent communication skills to provide exceptional service, ensuring complete customer satisfaction and building strong relationships. Proficient in handling customer inquiries and concerns for US based clients, with a strong understanding of cultural nuances and expectations. With a customer centric approach and a focus on prompt and efficient issue resolution, I maintain a positive and professional demeanor in work environments, committed to going above and beyond to meet customer needs. I aim to leverage my skills and experience to secure a challenging role in customer service, appointment setting, product support, or customer support, where I can continue to provide exceptional service and enhance the customer experience.
Professional Summary:
Highly accomplished Customer Service Representative with 4 years of experience delivering exceptional support across multiple channels, including Ticketing, Email, Calls, and Chat. Proven expertise in:
- Records Management
- Microsoft Office Suite
- Customer Support and Service
- Appointment Setting
With a strong focus on providing personalized solutions, I excel in resolving complex customer inquiries and concerns in a timely and professional manner. Key strengths include:
- Excellent communication and interpersonal skills
- Proven problem solving and conflict resolution abilities
- Ability to work in a fast paced environment and prioritize multiple tasks
- Strong analytical and technical skills
Dedicated to fostering long term customer relationships and driving satisfaction, I am committed to leveraging my skills and expertise to contribute to the success of your organization.
EDUCATION and QUALIFICATIONS:
Old Harbour High School - 6 CSEC ranges 1, 2&3
English A, EDPM, POB, Social Studies, Communication Studies, Mathematics
Experience
Customer Service Representative (Tier 1&2)
NuConnections, February 2021 - December 2022
- Ensured positive overall customer experience through courteous and calm communication
- Utilized customer-focused approach to troubleshoot and resolve issues, driving repeat business
- Managed customer expectations to deliver superior service levels
- Provided efficient and courteous service to customers, maintaining a positive demeanor
Appointment Scheduler
NuConnections, January 2023 - December 2024
- Scheduled appointments using various tools and software, ensuring efficient and organized processes
- Demonstrated proficiency in managing schedules and coordinating logistics
Team Lead
NuConnections, March 2023 – January 2025
- Led a team of customer service representatives, providing guidance and support to ensure exceptional customer experiences
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Fostered a positive and productive team environment, driving results and achieving goals
Skills:
Microsoft Excel
Adobe Photoshop
Slack
Problem Solving
Salesforce
Zendesk
Hubspot
HOBBIES: Writing Photography Vlogging Reading Books
