Mia Joy Sta Ana

MIA JOY STA ANA HUMAN RESOURCE MANAGER/EXECUTIVE ASSISTANT TO THE CEO --Blk. 7 lot 15 Dreamville 6 Imus Cavite www.linkedin.com/in/mia-joy-mamon-241a88176/ PROFESSIONAL SUMMARY WITH OVER 13 YEARS OF EXPERIENCE ACROSS VARIOUS SECTORS, I SPECIALIZE IN HUMAN RESOURCES MANAGEMENT AND OPERATIONS. MY CAREER HAS SEEN ME THRIVE IN DIVERSE ROLES SUCH AS EXECUTIVE ASSISTANCE, TRAINING AND DEVELOPMENT, SOCIAL MEDIA MANAGEMENT, TECHNICAL RECRUITMENT, AND MORE, EVENTUALLY LEADING ME TO A KEY ROLE AS AN HR MANAGER. MY PROACTIVE APPROACH AND DEDICATION HAVE SIGNIFICANTLY CONTRIBUTED TO THE GROWTH AND SUCCESS OF CLIENT BUSINESSES, ESPECIALLY THROUGH FOSTERING A SEAMLESS SYNERGY BETWEEN HR AND OPERATIONAL DYNAMICS, THEREBY ENHANCING OVERALL PRODUCTIVITY AND EFFICIENCY. ACADEMIC BACKGROUND SOUTHDALE INTERNATIONAL SCHOOL OF SCIENCE, ARTS, AND TECHNOLOGY - IMUS CAVITE Year 2010 BACHELOR'S DEGREE IN HOTEL AND RESTAURANT MANAGEMENT CAREER HISTORY TAX GODDESS 12/2019 - PRESENT CPA FIRM IN SCOTTSDALE THAT SERVES THE WHOLE UNITED STATES OF AMERICA ( VIRTUAL SET-UP ) HEAD OF HUMAN RESOURCES AND LEARNING AND DEVELOPMENT Developed and implemented HR strategies and policies that aligned with the overall business goals of the CPA firm. Led recruitment efforts to attract and hire top talent for the firm, including creating job descriptions, sourcing candidates, conducting interviews, and negotiating job offers. Managed a team of over 80 employees with diverse cultural and national backgrounds who were based in various locations around the world. I have worked in various positions, including but not limited to serving as Senior Accountant, Tax Manager, W OTax RK R E F E R Audit E N CAssociate, ES Audit Manager, Accounting Manager, Staff Accountant, Accountant, Bookkeeper, Payroll Specialist, Financial Analyst, Business Consultant, Client Services Coordinator, Human Resources professional, Information Technology Specialist, Marketing Specialist, and Administrative Assistant. Oversaw the onboarding process for new employees, including facilitating orientation and training programs to ensure a smooth transition into the organization. Managed employee relations, including addressing any concerns or issues that arose, conducting investigations when necessary, and ensuring compliance with employment laws and regulations. Conducted training programs and workshops for employees and managers to promote professional development and growth. Developed training materials covering a range of topics, including but not limited to new hire onboarding, system specifications, and HR training. Managed the background check process for potential hires, ensuring compliance with company security measures. Developed and implemented succession planning initiatives to ensure a pipeline of qualified talent for future leadership positions. Managed HR budgets and resources to ensure efficient and effective use of organizational resources. Collaborated with senior leadership to drive organizational change initiatives and promote a culture of continuous improvement. Managed the entire employee lifecycle, from onboarding to facilitating proper off-boarding. Organized and facilitated various virtual events, team-building activities, and engaging initiatives through the Zoom platform to enhance employee engagement and promote a positive workplace culture. Leveraged a variety of job platforms such as Upwork, LinkedIn, Onlinejobsph, Indeed, Glassdoor, Monster, CareerBuilder, SimplyHired, ZipRecruiter, Snagajob, FlexJobs, Facebook groups, and community, etc., for candidate sourcing and job posting purposes. For project and client relationship management, I used a variety of tools in this position like Insightly,Asana, Trello, and Monday.Com,to effectively plan, track, and manage projects and workflows. Utilized a variety of project and client relationship management tools such as Insightly, Asana, Trello, and Monday.com to effectively plan, track, and manage projects and workflows in my previous position. Effectively managed the candidate pipeline, documents, hiring requests, and job postings by utilizing HR databases such as BambooHR and Freshteam. Utilized video conferencing tools such as Zoom, Skype, and Google Meet, as well as instant messaging tools like Slack, Microsoft Teams, and Discord to facilitate efficient communication with both prospective hires and existing personnel. Implemented employee reward programs tailored for independent contractors, which included benefits such as paid time off, technology upgrades, and other incentives aimed at fostering employee contentment and retention. Developed and implemented performance management programs to evaluate employee performance and provided coaching and feedback for improvement. THE INCUBATOR 08/2019 - 12/2020 ( PART-TIME ) ( VIRTUAL SET-UP ) SEO COMPANY BASED IN ISRAEL THAT SPECIALIZES IN HELPING BUSINESSES INCREASE THEIR ONLINE VISIBILITY. EXECUTIVE ASSISTANT/HR SPECIALIST Managed the President's schedule and coordinated all appointments, meetings, and travel arrangements when needed. Conducted research and prepared materials for meetings, presentations, and speaking engagements Liaised with clients, vendors, candidates, and current staff on behalf of the President Drafted, reviewed, and edited internal and external communications, including emails, memos, contracts and reports Assisted with project management and tracking of key performance metrics and objectives Maintained confidential files and records, ensuring proper organization and accessibility Acted as a gatekeeper for the President, screening and prioritizing incoming communications and requests Provided general administrative support as needed, including answering phones, handling mail, and ordering office supplies Handed Hired and managed a team of professionals, including SEO specialists, content marketers, link-building specialists, social media managers, PPC specialists, analytics specialists, web developers, copywriters, and project managers who were based in various locations around the world. Managed all aspects of human resources functions, including but not limited to recruitment, onboarding, and offboarding processes, as well as managing payroll to ensure accurate payment of employee salaries within established timelines. Utilized project management tools such as Trello and Monday.com. Managed the candidate pipeline and job postings by utilizing HR job platforms such as Upwork and Onlinejobsph. RUBIX SOLUTIONS 05/2019 - 03/2020 ( PART-TIME ) ( VIRTUAL SET-UP ) AN EMPLOYMENT AGENCY IN SYDNEY, AUSTRALIA SENIOR IT RECRUITER Sourced high-caliber candidates and qualified them over the phone. Hired Sr. Software Developers, Senior PM, Senior Strategic Sourcing Manager, Senior Supply Chain Program Manager, Logistic Manager, Operation Manager, Senior Software Engineer, Hardware Engineer, Data Scientist, and others. Conducted full cycle recruiting process from initial phone screen to extending offers. Sourced candidates for clients in both Private and Public sectors. Used JobAdder, LinkedIn, premium LinkedIn, Indeed, Monster, Azura, Aircall, and other platforms and systems. Negotiated salaries, performed reference checks, and presented offers of employment to selected candidates. Performed Boolean Searches, and wrote and posted technical job descriptions. Developed, maintained, and fine-tuned recruitment processes and functions, including hiring, advertising, screening, qualifying, referencing, storing, and sourcing candidates. DESIGNEDVR – 08/2018 – 05/2020 ( PART-TIME ) ( VIRTUAL SET-UP ) VACATION HOME RENTAL AGENCY IN HALLANDALE BEACH, FLORIDA EXECUTIVE ASSISTANT/GUEST COMMUNICATION SPECIALIST Guest Communication Specialist Assisted via email and phone calls investment property owners and homeowners in preserving and increasing the value of their real estate investments. Handled all email and call inquiries on different rental platform sites (Guesty,Airbnb, booking.com HomeAway, etc.). Prepared reports by collecting, analyzing, and summarizing data and trends. Performed all administrative support. Sent proposals and negotiated with guests requesting discounted rates. Closely monitored if guests had already paid the reservation and security deposit before the check-in date. If not, followed up with guests by sending emails and making outbound calls. Ensured that check-in instructions were already sent before the check-in day to facilitate a smooth check-in process. Executive Assistant Managed the CEO's calendar and scheduled all appointments, meetings, and travel arrangements. Coordinated and organized internal and external meetings, including preparing agendas, taking minutes, and distributing meeting materials. Screened and directed phone calls and emails, responding to inquiries and prioritizing tasks. Assisted with the creation and delivery of presentations, reports, and proposals. Handled confidential and sensitive information with discretion and maintained a high level of professionalism. Managed multiple projects simultaneously, ensuring timely completion and delivery. Conducted research on various topics, including market trends, industry news, and potential business opportunities. Collaborated with other members of the executive team to ensure the smooth operation of the business. Acted as a liaison between the CEO and other departments, clients, and vendors. Assisted in the recruitment and onboarding of new staff members. Provided administrative support. EMPIFY WEALTHBUILDER 10/2018 - 02/2020 ( VIRTUAL SET-UP ) FINANCIAL EDUCATOR FOR ADULTS & KIDS BASED IN PHILADELPHIA. EXECUTIVE ASSISTANT/SOCIAL MEDIA MANAGER Executive Assistant Worked directly with the CEO/Founder (Ashley M. Fox) as a financial analyst. Scrutinized the email invitation for the podcast and the invitation for the school speech guest by asking further questions to determine their suitability based on the CEO's requirements and preferences. Performed clerical tasks, such as accepting and making phone calls, setting business meeting agendas, sending memos,reviewing incoming reports, and setting the executive's daily schedule. Prepared financial statements, reports, memos, invoices, letters, and other documents. Researched and conducted data to prepare documents for review and presentation by boards of directors, committees, and executives. Accurately recorded minutes from meetings. Used platforms such as Stocktwits, Mail Chimp, Gmail, LinkedIn, and Excel sheets. Scheduled appointments, meetings, and conferences for the financial educator, managed the calendar, and ensured that all appointments were kept on time. Handled all communication on behalf of the financial educator, including emails, phone calls, and written correspondence. Conducted research on topics related to personal finance and investing, gathered information for the financial educator to use in presentations or workshops. Managed the financial educator's expenses, maintained records and filing systems, and provided general administrative support as needed. Assisted in the preparation of presentations and workshops, including creating and formatting slides, organizing handouts and materials, and coordinating logistics. Assisted in marketing and outreach efforts for the financial educator's services, including social media posts, website updates, and email campaigns. Made travel arrangements for the financial educator, including booking flights, hotels, and ground transportation. Provided customer service to clients and responded to inquiries about the financial educator's services. Assisted with any other tasks or projects assigned by the financial educator, as needed. Social Media Manager Created and curated content for various social media platforms, including Facebook, Twitter, Instagram, and LinkedIn. Conducted research to stay up-to-date with the latest trends and best practices in social media marketing. Collaborated with the content team to ensure that all social media content was consistent with the brand's messaging and voice. COPYWRITER COLLECTIVE 07/2018 - 08/2019 ( PART-TIME ) ( VIRTUAL SET-UP ) BOUTIQUE COPYWRITING AGENCY BASED IN LONDON. SOCIAL MEDIA MANAGEMENT/HUMAN RESOURCE MANAGER Social Media Management Handled Social Media: Created accounts on social media sites, posted content, and engaged with customers' comments, reviews, and inquiries. Uploaded videos on Facebook, YouTube, IGTV, Twitter, Instagram, and Pinterest. Utilized Smartque, Canva, and Mailchimp. Performed research on current benchmark trends and audience preferences. Generated, edited, published, and shared engaging content daily (e.g. original text, photos, videos, and news). Collaborated with other teams, like marketing, sales and customer service to ensure brand consistency. Communicated with followers, responded to queries in a timely manner and monitored customer reviews. Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures, and blog layout). Suggested and implemented new features to develop brand awareness, like promotions and competitions. Stayed up-to-date with current technologies and trends in social media, design tools, and applications. Utilized WordPress to create content and upload the bio of our copywriter on our company's primary website. COPYWRITER COLLECTIVE 07/2018 - 08/2019 ( PART-TIME ) ( VIRTUAL SET-UP ) BOUTIQUE COPYWRITING AGENCY BASED IN LONDON. SOCIAL MEDIA MANAGEMENT/HUMAN RESOURCE MANAGER Human Resource Manager Managed all aspects of human resources functions, including but not limited to recruitment, onboarding, and offboarding processes, as well as managing payroll to ensure accurate payment of employee salaries within established timelines. Managed a team of junior HR professionals, overseeing their daily tasks and providing guidance to ensure smooth and efficient HR operations. GTRS GLOBAL 01/2017 - 06/2019 RECRUITMENT, INTERNSHIP, MIGRATION SERVICES IN AUSTRALIA. FULL CYCLE RECRUITMENT MANAGER Managed a diverse team of talent placement coordinators from various countries, providing them with training and coaching to ensure their success. Screened resumes of potential interns and selected the ones that best fit the job openings available with our partner companies in Australia. Conducted comprehensive recruitment efforts for various roles such as Administrative, Non-Administrative, IT Help Desk, IT Technicians, Recruiters, Data Analysts, Software Developers (Distributed and Mainframe), Network Administrators, Database Developers and Administrators, Quality Assurance Testers, and Technical/Infrastructure Program and Project Managers in prominent companies within the Healthcare, Biotech, Pharmaceutical, Insurance, and Telecommunications sectors. Facilitated mock interviews and provided training to interns. Secured interviews for both job candidates and employers. Assumed the role of primary liaison between candidates and companies. Managed internship payment processing: Oversaw the timely and accurate collection of payments from interns, ensuring compliance with company policies and financial regulations. Conducted candidate job briefings: Effectively communicated job descriptions and requirements to potential candidates, ensuring a clear understanding of the role and responsibilities. Offered professional advice and guidance to candidates on job search strategies, interview techniques, and career development opportunities. Leveraged popular job boards such as Monster, CareerBuilder, and Indeed, as well as recruiting tools like Bullhorn and Jobadder to source qualified candidates. Stayed up-to-date on industry trends and best practices in recruitment, and continually evaluated and improved the company's recruitment processes. PAYLESS KITCHENS AND BATHS 06/2016 - 07-2018 BATH REMODELING CONTRACTOR IN LOS ANGELES EXECUTIVE ASSISTANT/HUMAN RESOURCE MANAGER Executive Assistant Provided administrative support to the owner by managing schedules and coordinating meetings. Screened and directed phone calls and emails, ensuring that urgent matters were addressed promptly Prepared reports, presentations, and other documents for meetings and presentations Coordinated and oversaw various projects and initiatives, including client proposals, marketing campaigns, and company events Maintained and updated client and vendor databases, ensuring accuracy and completeness of information Handled confidential and sensitive information with discretion and professionalism Acted as a liaison between the owner and employees, clients, and vendors to ensure smooth communication and collaboration Managed social media accounts and created content to promote the company and its services. PAYLESS KITCHENS AND BATHS 06/2016 - 07-2018 BATH REMODELING CONTRACTOR IN LOS ANGELES EXECUTIVE ASSISTANT/HUMAN RESOURCE MANAGER Human Resource Manager Managed all HR functions for our overseas staff Oversaw the entire employee life cycle from recruitment to offboarding Ensured compliance with local employment laws and regulations Processed employment documents Managed employee relations and conducted performance evaluations Implemented HR policies and procedures Provided guidance and support to our overseas team Collaborated with other departments to ensure effective management of our global workforce Maintained accurate HR records Supported the growth and success of our global operations. GREEN LIGHT AUSTRALIA PTY LTD 02/2016 - 07/2017 COMPUTER SUPPORT AND SERVICES IN SYDNEY, AUSTRALIA SR. TECHNICAL RECRUITER Identified, attracted and shortlisted candidates for the the list of job openings to fulfill the requirements of the business brief. Provided general administrative support to the recruitment team. Used LinkedIn and Bullhorn to research, identify and attract candidates using all appropriate methods to satisfy job requirements. Monitored responses/applications received and made sure that candidate’s applications were processed efficiently. Initiated, managed and developed candidate relationships. Qualified shortlist and present suitable candidates against defined job vacancies. Performed extensive recruiting for Senior Software/Database Developers with a heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.IT Help Desk, IT Technicians, Software Developers (Distributed and Mainframe), Network Administrators, Database Developers and Administrators, Support Analysts and Engineers, Web Developers, Quality Assurance Testers, Program and Project Managers positions, and etc. Leveraged popular job boards such as Monster, Maxhire,CareerBuilder, and Indeed, as well as recruiting tools like Bullhorn and Jobadder to source and manage qualified candidates. GREEN LIGHT AUSTRALIA PTY LTD 02/2016 - 07/2017 COMPUTER SUPPORT AND SERVICES IN SYDNEY, AUSTRALIA SR. TECHNICAL RECRUITER Identified, attracted, and shortlisted candidates for the list of job openings to fulfill the requirements of the business brief. Provided general administrative support to the recruitment team. Used LinkedIn and Bullhorn to research, identify, and attract candidates using all appropriate methods to satisfy job requirements. Monitored responses/applications received and made sure that candidate’s applications were processed efficiently. Initiated, managed, and developed candidate relationships. Qualified shortlist and present suitable candidates against defined job vacancies. Performed extensive recruiting for Senior Software/Database Developers with a heavy focus on technologies such as: C/C++, (Windows & UNIX/Linux), .NET, Java/J2EE, SQL Server, and Oracle.IT Help Desk, IT Technicians, Software Developers (Distributed and Mainframe), Network Administrators, Database Developers and Administrators, Support Analysts and Engineers, Web Developers, Quality Assurance Testers, Program and Project Managers positions, etc. Leveraged popular job boards such as Monster, Maxhire, CareerBuilder, and Indeed, as well as recruiting tools like Bullhorn and Jobadder to source and manage qualified candidates. CLEARSTONE EXECUTIVE RECRUITING 08/2015 - 04/2017 ACCOUNTING AND FINANCE SEARCH FIRM LOCATED IN SILICON VALLEY. RECRUITING MANAGER Led a team of recruiters as a Recruiting Manager, responsible for meeting hiring goals, developing recruiting strategies, and managing day-to-day operations. Recruited and managed top talent in a range of roles, including Technical Recruiters, Accountants, Senior Accountants, Accounting Managers, Financial Analysts, Tax Accountants, Audit Managers, Controllers, Chief Financial Officers, Bookkeepers, and Payroll Specialists. Leveraged popular job boards such as Monster, Maxhire,CareerBuilder, and Linkedinrecruiter. Conducted market research and analysis to understand the hiring landscape and competition for top talent. Developed and implemented recruiting strategies to attract top talent in the accounting and finance industry. Collaborated with clients to understand their hiring needs and developed job descriptions that accurately reflected the position's requirements. Identified potential candidates through various sourcing methods, including social media, job boards, and referrals Maintained ongoing communication with clients and candidates throughout the hiring process. Built and maintained a network of candidates and clients in the accounting and finance industry. CAP GLOBAL CONSULTING 07/2013 - 03/2016 EMPLOYMENT AGENCY IN DENVER, COLORADO IN DENVER, COLORADO HUMAN RESOURCE MANAGER Managed the overseas team of over 30 employees with diverse cultural and national backgrounds, who were based in various locations. Worked in various positions, including but not limited to serving as Data Scientist,Software Engineer,Web developer,Senior Accountant, Tax Manager, Audit Manager, Accounting Manager, Staff Accountant, Tax Accountant, Audit Associate, Bookkeeper, Payroll Specialist, Financial Analyst, Business Consultant, Client Services Coordinator, Human Resources professional, Information Technology Specialist, Marketing Specialist, and Administrative Assistant. Managed the background check process for potential hires, ensuring compliance with company security measures. Managed the entire employee lifecycle, from onboarding to facilitating proper off-boarding. Developed training materials covering a range of topics, including but not limited to new hire onboarding, system specifications, and HR training. Organized and facilitated various virtual events, team-building activities, and engaging initiatives through the Zoom platform to enhance employee engagement and promote a positive workplace culture. TELSTRA ( DIRECT ) INTERNATIONAL PHILIPPINES, INC. 06/2012 – 07/2013 TELECOMMUNICATIONS SERVICE PROVIDER COMPLAINTS ESCALATION MANAGER One of the pioneer teams who led in launching the complaints escalation department and dealt with escalated calls and complex issues for Business and Residential customers. Identified, analyzed, and initiated the escalation process in the organization based on the escalation criteria specified by the organization. Ensured that the customer was heard throughout the escalation process and established correct expectations, enforced relief, and resolved issues through effective communication (via emails and phone calls). Analyzed and monitored customer problem reports and reviewed and identified the root cause of escalated service requests. Collaborated with other workgroup teams to train them on processes and procedures based on historical experience. Checked with other departments if the customer's case had been handed over. Always come up with fair and reasonable solutions for customers and the company. Successfully resolved all handed complaints on my end and in a timely manner. TELEPERFORMANCE IN THE PHILIPPINES ( TELSTRA ) 05/2011 - 06/2012 TELECOMMUNICATIONS SERVICE PROVIDER CUSTOMER SERVICE, LIVE CHAT AND EMAIL SUPPORT Responded to customer inquiries regarding their postpaid plans, specifically through inbound calls. Took messages and documented correspondences related to bill and plan/bundle inquiries. Provided tailored recommendations to customers based on their needs and preferences, with a focus on customer satisfaction rather than sales. Ensured that customers' needs were met during initial calls to prevent repeat inquiries. Managed billing inquiries and fulfilled customer requests. TELEPERFORMANCE IN THE PHILIPPINES ( AT&T MOBILES ) 04/2010 - 05/2011 TELECOMMUNICATIONS SERVICE PROVIDER COLLECTIONS AGENT Received inbound calls from American postpaid and mobile users and assisted with the payment process. Created a list of customers who had not made payments, informed clients of the overdue amount on their account, and collected payment. Handled billing inquiries and requests. Educated customers by discussing the products, such as mobile, internet, and plan features, and ongoing promotions. Suggested and set up payment plans depending on their current budget. Initiated repossession proceedings or handed over the account to a law practice that specialized in debt collection.