Mia Helena

Elisabet Mia Helena Yogyakarta, Indonesia SUMMARY Graduated with a Bachelor’s degree in English Literature from Universitas Terbuka of Yogyakarta (UT). Have some work experience in several companies as Curriculum Specialist, Customer Relation, and Academic Staff. Have good skills in data input & recap, administration, and foreign language skills. Have a career interest in the field of administration or in education, especially in the field of language and open to other career opportunities. EDUCATION Universitas Terbuka of Yogyakarta (UT) Major : English Literature for Translation 2015 - 2019 SKILLS Soft Skills - Communication Skills, Honest, Diligent, Analytical Thinking, Fast Adaptation, Detail, Teamwork, and Time Management. Hard Skills - Google Docs, Google Sheets, Google Drive, Microsoft Office, Canva, and Photoshop. WORK EXPERIENCE Lister (INTERNSHIP) March 2021 – June 2021 work as a Curriculum Specialist.  Responsible to provide support to tutors by creating and revising IELTS modules, textbooks, and learning materials.  Apply primary research in order to find appropriate learning materials to improve the learning outcomes based on related curriculum. Arkademi (INTERNSHIP) August 2021 – April 2022 work as a Customer Relation.  Reply and resolve all customer conversations, with duties signing up new customers, retrieving customer data, and presenting relevant product information.  Handle customer complaints and provide appropriate solutions/alternatives.  Received an average 90% customer satisfaction rating to date.  Trained two new interns in how to use channels, entering customer data, and organizing customer logs.  Achievement (2022): Monthly Scorecard and Progress Arkademi: Top Player of The Month. YEC Learning Center (CONTRACT) June 2022 – January 2023 work as an Academic Staff.  Conduct research to find the right learning materials to improve learning outcomes.  Responsible for creating scripts and quizzes for learning videos.  Creating and revising quizzes, scoring guides, and learning display on the website.  Record and edit audio of English texts. Eureka Smart Learning Center (EMPLOYEE) June 2025 – Present work as a Private Tutor.  Taught reading and writing in Bahasa Indonesia, English, Mathematics, and Science & Social Studies to kindergarten, elementary, and junior high school students.  Provided clear explanations and answered questions to help students gain better understanding.  Instructed and guided up to 5-8 students daily. CERTIFICATION  Copywriting Class (KT&G SangSang Univ. Indonesia Certification) 2023  Mini Bootcamp (SGBVA) 2025 LANGUAGES  Bahasa Indonesia|Native  English| Intermediate