Objective: To be part of a competitive company that would emphasize my knowledge, experience and professional skills despite my sensorineural hearing loss.
Personal Information
Birth Date: January 30, 1979
Height: 5’6”
Religion: Roman Catholic
Languages Known: English / Tagalog (Mother tongue)
Professional Experience
June 7, 2017 to October 30, 2017:Data Analyst
Road Korea Inc.
IPMC Building Don Benito Hernandez St. Pasay City 1300
Company / Industry: Architectural, Engineering & Technical Consultancy
Project: Visual Road Condition Assessment Program
Client: Department of Public Works & Highways (DPWH)
Responsibilities:
Utilizes Rocond Software to perform data analization & the severity level of road pavement condition based on the given Rocond manual.
January 2009 to July 2009:Sales Administrator
Mobis Parts Middle East Fze (Supplier of HYUNDAI & Kia Auto Parts)
Jebel Ali Freezone – Dubai, U.A.E.
Company / Industry: Sales
Job Role / Department: Customer Service
Responsibilities:
Receiving orders of distributors from Middle East & Africa.
Processing of orders.
Preparing Invoice.
Ensure that collection of parts have been done on time.
Answer queries of distributors through email on a daily basis.
May 2002 to December 2009: Service Coordinator
Al Ghandi Electronics (Distributor of PHILIPS & WHIRLPOOL Appliances)
Al Karama Road – Dubai, U.A.E.
Company / Industry: Sales & Spare parts services
Job Role / Department: Customer Service (Service Department)
Handling multi responsibilities of Coordinator, Secretary & Reception in-charge
Responsibilities:
Coordinator
Coordinates with Project Manager the status of all Project works.
Coordinates with Institution customers having Annual Maintenance Contract (AMC) for the complains, schedule of visit / appointment, contract payment & renewal of contract.
Coordinates with dealers / retailers for the collection & delivery of units brought to workshop.
Coordination of meetings & calendars of the department activities.
Coordinates with service staff on all activities pertaining to Service Department.
Secretary
Prepare the Management Monthly Report.
Prepare Budget Report with the supervision of the Service Manager.
Prepare report presentation using power point for the General Service Manager’s meeting with the Principals, Trade Partners and Department Managers.
Make draft correspondence for General Service Manager.
Make all correspondence / memorandum of the Service Department.
Make delivery order summary to be submitted to Logistics Department.
Monitor the department’s revenue and ensure that monthly target is reached.
Make request for stationary and other office equipment.
Make letter for staff such as Passport request and other staff general requirements such as safety shoes, uniform, etc.
Plan and organize work to ensure accurate and logical organization of files / documents, ensure effective control of forms, and control confidentiality of files as necessary.
Distribute correspondence received via mail, email and fax.
Act as liaison when General Service Manager is travelling – provide solutions as situation arise.
Reception in-charge
Work as a team with the receptionists, officers and department managers for customer service related matter.
Supervise the service reception area and ensure smooth customer handling over the counter.
Make correspondence in response to customer queries.
Make repair estimate for customer’s approval.
Make invoice for jobs carried out in workshop.
Make quotation for spare parts.
Follow up pending cases from planning supervisors, workshop supervisors and technicians.
Assists customers by handling basic inquiry about products or other inquiries.
July 2001 to December 2001:Assistant to the Regional staff
Ajinomoto Philippines Corporation
San Juan, Metro Manila - Philippines
Company / Industry: Sales / Administration
Job Role / Department: Customer Service
Responsibilities:
Type all correspondences and memorandum.
Update / maintain administrative general files and personal files as well as keeping confidential files.
Send / receive emails, fax messages and distribute copies to all concerned.
November 1999 to June 2001: Registrar Clerk
Computer Site Institute
San Pedro City Laguna – Philippines
Company / Industry: College Institution
Job Role / Department: Administration
Responsibilities:
Type all correspondences, memorandum, students’ schedule, enrolment list and grades report.
Update / maintain personnel files and keeping confidential files such as students’ schedules and grades report.
Handle confidential information and other clerical work as directed by the supervisor.
Acknowledge freshmen / new students.
Assists students in their computer hands-on activity.
Send / receive emails, fax messages.
Maintain office supplies.
Training and Seminars Attended
Course: Massage Therapy NCII
Institution: San Pedro Technological Institute
Elvinda Village, San Pedro City Laguna
Inclusive Dates: April 22, 2013 to August 16, 2013
Competence Final Grade: 90%
TESDA Certificate Number:-
Course: On-the-job Training (OJT)
Stock Control Team / Logistics Department
Employer: Aboitiz Air Transport Corporation
Philcox Building Domestic Road, Pasay City
Inclusive Dates: November 25, 1998 to January 29, 1999
Performance Rating Average: 98%
Education
Institution: PATTS College of Aeronautics
Location: Pasay City, Philippines
Degree Course: Bachelor of Science in Airline Secretarial Administration
Graduated in 1999
Skills
Knowledge in MS Word, MS Excel, MS Power point and Internet application.
Customer handling
Typing
Other Skills
Therapeutic Massage (Swedish massage, Hilot and Ventosa)
Driving (Holder of a valid Philippine Driver’s License)
