Merryl Christine Magboo

Merryl Christine B. Magboo Email:-Mobile: +63 - Address: Block 1 Lot 137 Glenbrook 2, Lancaster New City, Brgy. Pasong Camachile 1, General Trias City, 4107 OBJECTIVE To obtain a remote non-voice position using excellent computer and organization skills while showing the ability to coordinate work effectively to ensure customer satisfaction and efficiency. SKILLS        Proficient in Microsoft Office and Google Suite Business Possesses great communication skills for both written and spoken English. Multi-tasking in every task appointed. Advanced understanding of e-Commerce platforms Advanced user of Zendesk, Genesys, Siebel, Salesforce Lightning and other similar Customer Relationship Management tools Trained in E-commerce Management, Email Management, Email Marketing, Email Handling, Social Media Management, Social Media Marketing, WordPress Management, Basic Graphic Design (Canva), Mailchimp Customer Satisfaction and Net Promoter Score-oriented customer service EQUIPMENT & CONNECTION Business-grade Laptop: Lenovo ThinkPad T480 Core i7-8550U, 8GB RAM, 1TB SSD, NVIDIA GeForce MX150, Win10 Pro Internet Connection: 100 Mbps Fiber Plan EXPERIENCE  Casino Dealer Company Name: Melco Resorts Leisure (Php) Co. March 2017 – March 2021 - Dream Service Awardee 2018  Educational Supervisor Company name: Play Innovations Inc. December 2015 – December 2016  Apple Customer Care Assistant - iTunes Store Billing Specialist Company name: Xerox Business Services Philippines, Inc. May 2015 – September 2015 Top CSAT Advisor Reliability 99%  Telstra General Live Chat Associate Company name: TeleTech July 2013 – November 2014 Knowledgeable in work related processes and often asked for support by colleagues. Reliability 99%. (HPP) High Positive Performance Awardee Ranked 6th for the entire General Live Chat customer service Ranked 3rd for a team ranking for customer service EDUCATION  Tertiary: Technological University of the Philippines – Manila Bachelor of Science in Industrial Education major in Computer Education S.Y. 2009 – 2013 ON-THE-JOB TRAINING  Parañaque National High School – Main Information and Communications Technology (ICT) Intern HTML 5, CSS, Adobe Photoshop, Macromedia Flash  Supervised Industrial Training (SIT): On the Job Training (OJT) IT assistant at Excellent Star Maritime Center Inc. SEMINARS AND TRAININGS  General Virtual Assistant Training  English Seminar – Personality Development and Work Ethics  Leadership Training Program REFERENCES: References are available upon request.