Merryl Christine Magboo

Hello. I'm a freelancer from the Philippines. My goal is to use my customer service skills in a non-voice position where I can work remotely in the comfort of my home. I was a Casino Dealer at City of Dreams for four years, and before that, I've been a customer service representative via chat and email support for three years. I've been awarded as a Top CSAT advisor and had a net promoter score-oriented customer service.

I recently enrolled at an Online Academy for Virtual Assistants to learn and acquire more skills and knowledge like the following:

• E-commerce Management

• Email Management

• Email Marketing

• Calendar Management

• Email Handling

• Social Media Management

• Social Media Marketing

• WordPress Management

• Basic Graphic Design (Canva)

• Mailchimp

I'm also an advanced user of the following Customer Relationship Management tools:

• Zendesk

• Genesys

• Siebel

• Salesforce Lightning

• and other similar Customer Relationship Management tools.

With regards to my Business-grade Laptop, I have:

• Lenovo ThinkPad T480

• Core i7-8550U, 8GB RAM, 1TB SSD, NVIDIA GeForce MX150, Win10 Pro

• with Internet Connection of 100 Mbps Fiber Plan

I am organized when it comes to giving details to the customers, and I'm great at multi-tasking jobs. I'm flexible, a quick learner who can work under pressure and is passionate about learning new jobs or skills.

I'm looking forward to being part of a company that gives value to its people and shares and utilize my skills and knowledge to gain mutual advantage.

Cheers,

Merryl Christine Magboo