My name is Merry Melisa. I hold a bachelor's degree in the English Department, STBA, one of the famous literature universities in Indonesia. English is one of my favorite subjects since I was in high school. I have many experiences in customer care by phone, email, and also face to face, so that I know exactly how to handle customers in any situation. Zendesk and Shopify are familiar to me as those applications are very important for customer support officer. I previously worked at INFLUX, a start-up company from Australia that provides customer support for any company.