Merlyn Ligued

LIGUED, Merlyn V. Blk. 17 Lot 27 Camia St. T.S. Cruz Subd. Almanza Dos, Las Piñas City 1750 Philippines Mobile Number: - | - |- - Career Objective To acquire a position that require Critical thinking and Analytical Skills that help contribute to company improvements and be a partner in delivering company visions and achieving customer satisfaction that is quality and results-driven Professional Profile     Computer Literacy(Typing, Power Point Presentation, Knowledge in Microsoft Excel, Adobe Pagemaker) Knowledge in managing line using Call Monitoring System (CMS). Trained and adept in Global Distribution System usage as in Worldspan and Sabre. Communication Skill both in English and in Filipino Professional Accomplishments    I’m one of the selected Universalist Representative with CBPS Citigroup that handles different types of accounts I was the 1st Real Time Analyst Apprentice for a collection account at NCO Phils. Was selected as SME at CVG Alabang, also SME and Escalation Agent in a collection account with my previous employer NCO Phils. Work History             Capital One Phils.in Support Services Corp. (November 2014 – September 2016) Senior Operation Representative . . . . . . . .Northdgate Alabang Cyberzone Muntinlupa City Philippines ACS Xerox of the Philippines Inc. (September 2013 – January 2014) Email Support Representative 2 Ecom Bldg. MOA Complex Pasay City Convergys Philippines (June 2012 – October 2012) Subject Matter Expert Convergys Philippines (October 2011- April 2012) Customer Services Officer Northdgate Alabang Cyberzone Muntinlupa City Philippines Citigroup Business Process Solutions (June 2010 – September 2011) Customer Services Officer 24th Floor, PBCom. Tower Ayala Ave. Makati City Philippines NCO GROUP MANILA (September 2009 – April 2010 ) Real Time Analyst Apprentice NCO GROUP MANILA (July 2009 – September 2009) SME and Escalation Agent NCO GROUP MANILA (March 2009 – July 2009 ) Account Receivable Representative 6th Floor, Total Corporate Center 1 1012 Triangle Drive, Bonifacio Global City Taguig City Philippines MOTIF LTD. – PHILIPPINES BRANCH (February 2008 – November 2008) Travel Specialist 4th Flr. E Commerce Plaza Garden Road, Eastwood Cyberpark, Libis Quezon City HDPP ELECTRONIC DATA PROCESSING INC. PHILIPPINES (August 2006 – December 2007) Account Executive Northbridgeway Northgate Cyberzone Filinvest Corporate City Alabang Muntinlupa City ADVANCED CONTACT SOLUTIONS INC. (January 2005 – July 2006) Reservation Representative 9TH flr., Citibank Center, 8741 Paseo De Roxas, 1221 Makati City PHILIPPINE CHRISTIAN SCHOOL OF TOMORROW (Jun. 00 – Aug. 03)School Secretary SOT Blvd. Former MJS Ave.. Levitown Executive Village, Brgy. Don Bosco, Parañaque City  PHILIPPINE NATIONAL BANK (Apr. 00 – May 00) Frontline (Practicum) Putatan, Muntinlupa City Education SYSTEM TECHNOLOGY INSTITUTE (STI) Associate in Computer Secretarial (Jun. 97 – Apr. 00) Joriz Bldg. National Road Alabang, Muntinlupa City MUNTINLUPA NATIONAL HIGH SCHOOL (Jun. 95 – Mar. 97) NBP Reservation, Muntinlupa City PANDAN BAY INSTITUTE (Jun. 93 – Mar. 95) Pandan, Antique PANDAN CENTRAL SCHOOL (Jun. 92 – Mar. 93)Pandan, Antique CHRIST BAPTIST ACADEMY (Jun. 86 – Mar. 92) Soldiers Hills Subd., Muntinlupa City I hereby certify that the above information is true and correct to the best of my knowledge and belief. References will be provided upon request