Merissa Bryan

I am a well-rounded individual, who has a passion for excellence and will settle for nothing but the best. Lot 255 7 West Greater Portmore Portmore St. Catherine - or--Merissa Bryan Experience Education Skills Awards One Click Root/Support King October 2017 – November 2018 Live Chat Support Responding instantly to customers instant messages being driven to the company's website in a timely manner along with responding to emails about any questions relating to the services offered and verifying payment. Advantage Communications Limited February 2015 – May 2017 Customer Service Representative Resolving customer inquiries and providing products and services to meet and exceed customer expectations, thus answering the telephone in an upbeat and timely manner. Jamaica Agent Services February 2013 – October 2015 Customer Service Representative Resolving customer inquiries and providing products and services to meet and exceed customer expectations, thus answering the telephone in an upbeat and timely manner. Caribbean Desires March 2010 – December 2010 Cashier Cashing out customers goods and or services in a brisk manner ,answering the telephone in a professional and timely manner, preparing invoices, purchase orders, writing cheques and merchandising. E-Services Group International May 2006 – April 2008 Customer Service Representative Resolved customer inquiries and provided products and services to meet and exceed customer expectations, thus answering the telephone in an upbeat and timely manner. Teleservices Jamaica Limited 2003 -2006 Marketing Representative/Data Entry Clerk Provided excellent customer service at a minimum of 200 calls per day, resolving customer issues and maintaining products/services related to internet, mobile and landline for the Caribbean Region. MDF Traders Limited 2002 - 2003 Office Clerk Answer the telephone in a professional timely manner, preparing invoices, quotations, purchase orders, writing receipts, soliciting new clients for the company. Career Development Institute Diploma in Practical Nursing -) Holy Childhood High School Mathematics Human and Social Biology Principles of Business English Language Office Procedures Customer service oriented, problem solving, checking for accuracy, and attention for detail. Professional knowledge in Microsoft Word ,Google Applications, Slack and Zoopim. Typing speed at 50 wpm. Communication Skills: Good written and verbal presentation skills. Use proper grammar and have a good speaking voice. Certificate of Customer Service Training Completion from E-Services Group International. References Available upon request