Mercy Uchechi Ozor

MERCY UCHECHI OZOR VIRTUAL ASSISTANT | CUSTOMER SUPPORT SPECIALIST | ADMIN & DATA ENTRY SUPPORT. Email:-Phone: - LinkedIn: https://www.linkedin.com/in/mercy-ozor-27464a359?utm_source=share&utm_campaign=share_ via&utm_content=profile&utm_medium=ios_app Location: Abuja, Nigeria. Available to work remotely. PROFESSIONAL SUMMARY Detail-oriented and proactive Virtual Assistant and Customer Support Specialist with hands-on experience in email and calendar management, admin support, live chat, and data entry. Certified in Customer Experience for Business Success from HB Life, with a solid understanding of how to deliver customer-centric solutions and build long-term client relationships. Adept at using tools like Google Workspace, Microsoft Excel, Trello, Canva, HubSpot, and Zendesk to streamline operations and enhance client satisfaction. Known for clear communication, timely delivery, and a passion for helping businesses thrive behind the scenes. Core Skills ​ •​ Customer Support (Email, Chat, Social Media) ​ •​ Virtual Assistance & Admin Support ​ •​ Calendar & Email Management ​ •​ Google Workspace (Docs, Sheets, Forms, Calendar) ​ •​ Microsoft Office (Excel, Outlook, Word) ​ •​ Zendesk, Trello, Canva ​ •​ Data Entry & Online Research ​ •​ Problem Solving & Time Management ​ •​ Friendly Communication & Empathy Tools I Use •​ Canva: for designs (cover photos, visuals, portfolio slides) ​ •​ Google Docs: for creating and sharing documents (e.g., FAQs, content drafts) ​ •​ Google Sheets: for trackers, data entry, analysis, customer satisfaction logs ​ •​ Google Forms: for surveys, feedback forms, and data collection ​ •​ Trello: for task and project management ​ •​ Notion: for organizing notes, tasks, and databases ​ •​ Google Calendar: for scheduling and time management ​ •​ Gmail: for professional communication and email management ​ •​ Slack: for team communication and collaboration ​ •​ Zoom: for virtual meetings and client calls. Services I offer Customer Support ​ •​ Live chat and social media response ​ •​ Handling customer inquiries and complaints professionally ​ •​ Writing FAQs and support content Virtual Assistance ​ •​ General administrative support ​ •​ Email and calendar management ​ •​ Online research ​ •​ Task tracking and organization Data Entry & Management ​ •​ Organizing data in spreadsheets ​ •​ Sorting, filtering, and formatting data ​ •​ Basic analysis and reporting ​ •​ Email and Calendar Management ​ •​ Organizing inboxes, filtering emails ​ •​ Scheduling meetings, reminders, and appointments Social Media & Customer Support ​ •​ Responding to DMs, comments, and mentions ​ •​ Monitoring feedback and resolving issues promptly ​ •​ Tax Management Professional Experience Freelance Virtual Assistant & Customer Support Remote | June 2024 – April 2025 ​ •​ Delivered customer support services through email, live chat, and social media (Instagram, Facebook, LinkedIn, TikTok) for diverse online clients. ​ •​ Created and maintained customer service trackers and FAQs to streamline communication. ​ •​ Managed calendar and email scheduling for a small business owner using Google Calendar and Gmail filters. ​ •​ Docs. Designed and updated simple graphics and documents using Canva and Google ​ •​ Handled data entry tasks and conducted online research for various administrative needs. Customer Support Intern (Remote) Self-Initiated Projects | 2024 – 2025 ​ •​ Simulated customer service scenarios and practiced resolving complaints professionally using Zendesk templates. ​ •​ metrics. Created a mock satisfaction tracker in Google Sheets to understand performance ​ Researched common customer issues and developed a sample FAQ resource. •​ Education B.Sc. in Biological Sciences (In Progress) Federal University Lokoja, Nigeria Expected Graduation: 2027 Certifications ​ •​ Customer Experience for Business Success – HB Life (May 2025) ​ •​ Soft Skills Training – Jobberman ​ •​ Secured Soft Skills Course – Jobberman ​ •​ Customer Success Fundamentals – Customer Success U ​ •​ Google Workspace Tools – Self- Taught (Docs, Sheets, Calendar, Forms) ​ •​ Customer Support Certification – HubSpot Academy (In Progress) Portfolio Highlights ​ •​ Customer Service FAQ – Google Docs ​ •​ Social Media Response Samples – WhatsApp. •​ Email Management Sample – Gmail Portfolio Link: https://www.canva.com/design/DAGpJTkaUKc/Ji0DE0opAd9F6EuNRw2Avw/edit?utm_co ntent=DAGpJTkaUKc&utm_campaign=designshare&utm_medium=link2&utm_source=sh arebutton Availability & Work Preference ​ •​ Availability: Full-time / Part-time / Contract ​ •​ Time Zones: Flexible across time zones (WAT, UTC, PST, EST) ​ •​ Data Entry Preferred Roles: Remote Customer Support, Virtual Assistant, Admin Support,