Kaka Mercy-https://www.linkedin.com/in/kakamercy/
SUMMARY
Mercy is a results-driven Executive Assistant with a strong background in supporting busy
executives, managing high-volume schedules, and handling administrative tasks with precision.
My teams know me for being proactive, detail-oriented, and reliable, with a talent for managing
competing priorities and anticipating needs, dedicated to delivering seamless support that
allows executives and teams to focus on growth and innovation.
Key Skills
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Salesforce Certified Administrator
(May 2024)
Certified Virtual Assistant
(June 2024)
Calendar & Schedule Management
CRM Management (Salesforce & HubSpot)
Exceptional Communication & Multitasking Skills
Customer Service Excellence
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Suite
Project Coordination & Task Prioritization
Inbox & Email Management
Social Media Management
Self-motivated and Detail-oriented
Work Experience
Executive Virtual Assistant
(2023 – Present)
Oni Martial Arts & Yoga, Perth.
● I am the first point of contact for clients, handling inquiries and managing bookings.
● Handled social media management, including content creation, curation, and scheduling
across multiple platforms. Grew the brand’s online presence from zero to over 110,000
active and organic followers within a year, driving substantial brand engagement.
● Developed and implemented a content strategy that highlighted the studio’s unique
offerings, attracting a dedicated online community and increasing client inquiries by
30%.
Administrative Assistant
(2022 - 2023)
Clinica Farmiliar, Atlanta
● Managed daily schedules, coordinated meetings, and organized events for executives,
ensuring smooth daily operations.
● Arranged travel logistics and handled high-volume client inquiries, contributing to a
consistently positive client experience.
● Implemented systems for tracking administrative tasks using Trello and Monday.com,
leading to improved time management and productivity.
Collaboration & Outreach Manager
(2021 – 2022)
Planet IX, Sweden.
● Facilitated partnerships and outreach, strengthening client relationships and driving a
20% increase in repeat business.
● Reduced transaction times by 15% by optimizing communication workflows and
follow-up processes.
● Led social media outreach initiatives that raised brand awareness and deepened
engagement with partners and our online gaming communities.
Virtual Assistant.
(2021 – 2022)
Jules Realty, Florida.
● Oversaw scheduling, client communication, and property bookings, contributing to a 20%
boost in customer retention.
● Conducted daily outreach by cold-calling up to 60 leads, achieving and exceeding
monthly performance targets.
● Maintained property listings for marketing, resulting in increased inquiries and viewings,
supporting overall sales efforts.
Education
Bachelor of Science, Computer Science
National Open University of Nigeria
Volunteer Activities
Digital Witch Community
(2021-Present)
Community Growth Advocate: Promoted community growth and engagement, driving increased
membership and activity.
Mentor: Guided new members, helping them integrate smoothly and succeed within the
community.
African Leadership Group
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Two-time Squad Lead
Led squad projects from initiation to completion, ensuring high-quality outcomes through
effective teamwork and clear communication.
Served as the primary liaison between the squad and leadership, facilitating open
communication, addressing concerns, and strengthening team dynamics.
