Mercy Tolentino

MERCY TOLENTINO E-COMMERCE VA CUSTOMER SUPPORT Personal Profile Key Skills I help eCommerce store owners free up their Shopify Store Management time so they can focus on the growth of their Customer Support (Email and Chat) business by providing virtual assistance on Order Fulfillment their customer service. Product Listing Basic Product Research Contact Details General Admin Support Data Entry Blk3 Lot 42 Ph1 Flovihomes 1 Social Media Chat Support (Instagram & Facebook) Tonsuya Malabon, Philippines Social Media Comments Moderator - Database Maintenance - Slack | Skype| Zoom |Kakaotalk|Viber | Trello Experience www.linkedin.com/in/msmercy/ Oberlo | Dropified Experience live:.cid.b827d16b4b63150f Zendesk | Gmail Experience Education AMA Computer Learning Center Caloocan, Metro Manila, Philippines Associate in Computer System Design and Programming Consistent “Top 5 student” awarded every semester / trimester Active Member – ACLC Student Council Professional Experience CUSTOMER SUPPORT & SHOPIFY VA Freelancer Performs order fulfillment to Ali express using Oberlo or Dropified Email and Chat Support Instagram and Facebook Chat Support Send tracking numbers to customers Updates data sheet for fulfilled orders Social Media Comment Moderation Coordination with teammates for other concerns Extracurricular Work Mobile App Tester - Giving feedback and report about the app Instagram Account Clearing - Removing bot followers Recruitment - Hiring qualified applicant for mobile app testers Product Listing - Provides product description and basic video editing for eCommerce store product ads (MERCY B. TOLENTINO – PAGE1 OF 2) Professional Experience - continuation EXECUTIVE ASSISTANT TO THE PRESIDENT & CEO (PROMOTED) Goodmorning International Inc. Mar 2019 - Mar 2020 Ensures that sales target has met Manages sales team work-flow: identifying and qualifying prospects, stocks availability, revenue driven strategies and other sales stability measures. Prepares management meeting documents: minutes, presentations, memos and company files Handles company bank transactions for the clients Adhoc duties (Making Quotations, Prepares Government documents) SALES SECRETARY Nov 2010 - Mar 2019 Goodmorning International Inc. Prepared price quotation for unit inquiry of Hyundai Heavy Equipment and Tata Daewoo Trucks. Processed Korean visa application for VIP clients for annual Korea VIP Tour Managed and verified LTO Official Receipts and Certificate of Registration of Trucks for transfer ADMINISTRATIVE ASSISTANT IKK ICHIGAN INC. Feb 2008 - Oct 2010 Managed Cash Allowance for Sales Personnel Scheduled floor duty of Sales Personnel in Showroom LOGISTIC AND MATERIAL CONTROL SUPERVISOR Ample Air Bus Airconditioning Corp Mar 2007 - Feb 2008 Monitored all incoming local and imported product deliveries Supervised delivery schedules of bus air conditioning parts and items for release. (MERCY B. TOLENTINO – PAGE2 OF 2)