Mercy Tolentino

I'm Mercy Tolentino, specializing in providing top-notch virtual assistance and customer service for eCommerce store owners like you. With my expertise, you can free up your valuable time and concentrate on growing your business. At the same time, I take care of all the tedious and time-consuming tasks associated with running an online store.

As an eCommerce store owner, you know how important it is to focus on the growth of your business, conducting product/market research, and maximizing profitability. That's where I come in. By outsourcing your tasks to me, you can place your time, energy, and attention where it matters most while I handle your store's day-to-day operations.

One of the key benefits I offer is my ability to create strong empathetic responses to your customers. I understand the importance of maintaining positive customer experiences, building a database for streamlined order processing, and retaining loyal customers. With my virtual assistance skills, I can ensure your customers receive the highest support and satisfaction.

Here are some of the services I excel at:

• Shopify Store Management: I can efficiently manage and optimize your Shopify store, ensuring seamless operations and an excellent user experience.
• Customer Support: I handle customer inquiries and provide support via email and chat, ensuring timely and helpful responses.
• Social Media Support: I assist with managing your presence on popular social media platforms such as TikTok, Instagram, and Facebook, engaging with your audience, and fostering brand loyalty.
• Order Fulfillment: I am experienced in order fulfillment using platforms like Shopify, ensuring accurate and timely processing of customer orders.
• Admin Support: From managing emails to handling inventory and product listing, I offer comprehensive administrative support to keep your operations running smoothly.

I utilize various tools and applications to deliver these services effectively, including Google Docs, Google Sheets, MS Office, Gmail, Zendesk, Oberlo, Trello, AliExpress, 17Track, and USPS. With my proficiency in these platforms, I can streamline your workflow and enhance productivity.

Over the past year, I have enjoyed working with numerous clients and customers, each with their unique goals and requirements. My commitment has always been to provide exceptional service and deliver work that exceeds expectations. My ultimate purpose is to help eCommerce business owners scale their operations and maintain a strong brand reputation through my market-driven virtual assistance service.

I invite you to connect with me if you seek a trustworthy and efficient virtual assistant. Together, we can propel your eCommerce business to new heights of success.

Let's embark on this journey together!