Mercy Rugu

MERCY WANJIKU RUGU VIRTUAL ASSISTANT-SUMMARY A highly skilled and reliable Virtual Assistant, I specialize in providing comprehensive administrative, organizational, and customer support services to help busy professionals and businesses streamline their operations and achieve peak productivity. Struggling to keep up with emails, manage your calendar, or stay on top of daily admin tasks? That’s where I come in. I help busy professionals and small business owners reclaim their time and focus on growth by handling the behind-thescenes work that keep everything running smoothly. From inbox management and appointment scheduling to data entry, research, and customer support, I bring structure and reliability to your workflow. I’m proficient in tools like Google Workspace, Microsoft Office, Trello, Asana, Slack, and Canva, and I use them daily to ensure seamless communication and task execution. SERVICES WORK EXPERIENCE Document and File management Email, Appointments and Calendar Management Project management Social media management Customer relationship management ADMINISTRATOR - LIFEPOINT MINISTRY Feb 2021 - Present I offered streamlined calendar management to help clients stay organized, punctual, and focused. I handled everything from scheduling and confirming meetings to setting reminders and coordinating across multiple time zones. I ensured the days are structured efficiently by prioritizing tasks, blocking focused work time, and avoiding scheduling conflicts. I provided hands-on project management support to keep tasks moving, deadlines on track, and teams aligned. Using tools like Trello, Asana, ClickUp, or Monday.com, I helped plan, organize, and oversee projects from start to finish. Breaking down large goals into actionable steps, assigning tasks, setting deadlines, and tracking progress. I also handled follow-ups, status updates, and documentation, ensuring clear communication between team members and stakeholders. I provided end-to-end travel management to ensure seamless, stress-free trips for my clients. From researching and booking flights, accommodations, and ground transportation to creating detailed travel itineraries, I handle every aspect of the planning process. To optimize each journey, I accounted for preferences, budgets, loyalty programs, and time zones. I also managed cancellations, rescheduling, and travel emergencies as needed. Whether it's a quick business trip or a multi-stop itinerary, I ensure everything runs smoothly so you can focus on your meetings, not the logistics. I helped clients stay on top of their inboxes by organizing, prioritizing, and responding to emails efficiently and professionally. I filtered out spam, flagged important messages, and created folders or labels for easy access and better workflow. Whether managing customer inquiries, scheduling meetings, or drafting responses, I made sure all communication was timely, clear, and aligned with your tone and preferences. I also set up email automation, out-of-office replies, and follow-up reminders to keep your inbox running smoothly so you never miss an important message again. EDUCATION University of Nairobi Kenya - Diploma of Business Management TECHWISE COMPUTER INSTITUTE - Computer Studies- UNIT ONE KEY SKILLS Time-Saving Support That Grows With You— My services adapt as your business grows. Whether you need a few hours a week or daily support, I scale my assistance to meet your evolving needs. Confidentiality and Professionalism—I treat your business with the same care and discretion as my own. Trust and integrity are at the core of every task I handle. Client-Centered & Flexible- Every client is unique, and so is my approach. I tailor my services to your preferences and workflows, ensuring a seamless fit into your daily operations. Track Record of Happy Clients—I’ve helped a range of professionals, from solo entrepreneurs to small teams, save time, reduce stress, and boost productivity, with consistently positive feedback. WHY CHOOSE ME? Solutions-Focused Approach I don’t just complete tasks, I solve problems. I anticipate your needs, streamline your processes, and proactively handle challenges before they reach your desk. REFERENCES Proven Efficiency with Essential Tools I'm highly skilled in platforms like Google Workspace, Microsoft Office, Trello, Asana, Slack, Zoom, and Canva ensuring smooth collaboration and productivity from day one. Steve Macharia Thuo Fire Captain Reda Hazard Control Email:- Exceptional Communication & Reliability You'll never be left in the dark. I pride myself on prompt responses, clear updates, and consistent follow-through, so you always know where things stand. Julia Mwangi Senior Accountant Prottus Consultant-