Mercy Orji

MERCY ORJI  CONTACT @-O - , 18 Memudu Surulere,Lagos  SKILLS  OBJECTIVE To use acquired knowledge and skills in improving organizational CRM Tools objectives and achieve managerial target through team work and Google suite seek self-development. Opera/Micros  EXPERIENCE Digital Witch IT Support April 2024 - June 2024 Customer Service Support /Telemarketing Internship Clearessence California and Wellness Resort October 2017 - November 2023 Food and Beverage Supervisor Event Cordinator Guest Relations and satisfaction Tivoli Garden March 2017 - October 2017 Guest relation manager Putting in place Sequence of Service Villa Toscana Hotel April 2016 - February 2017 Food and Beverage Manager Coordinate the service and ensure altmost guest satisfaction Chesney Hotels April 2012 - March 2016 Food And Beverage Manager Ensure quality Service at all times.  EDUCATION National Open University 2018 Bsc. Mass communication In view Mount La Salle College Benue state 2008 WASCE Bishop Kirsten International Nursery and Primary 2002 First School Leaving Certificate  INTERESTS Surfing through Internet  ACHIEVEMENTS & AWARDS Digital witch IT Support Training:Understand and Navigate through CRM Tools effectively Communication Skills For Technical Professionals  Professional Telephone Skills Effective Team Leadership Training Assertiveness Skills Business Etiquette & Common Courtesy  LANGUAGES English Native Language  REFERENCE Ekwutosi Cynthia Okeh - Digital Witch IT Support MD - Mr.Obinna - Chesney hotels MD- Participating in social activities Cooking  ADDITIONAL INFORMATION Highly organized and detail oriented. Excellence communication skills. Supportive team work. Committed and responsible. Reliable and adaptive. learn new processes quickly and take initiative.