Mercy Orji

My work experience as a Customer Service Support Specialist in hospitality and IT Support Services showcases a diverse skill set and a strong ability to adapt to different industries. In the hospitality sector, i honed my customer service skills, handling inquiries, resolving issues, and ensuring guest satisfaction. My attention to detail and ability to remain calm under pressure likely made me an asset in managing various guest interactions and maintaining a positive reputation for the establishment.

Transitioning into IT Support Services, i brought my customer-centric approach to troubleshooting technical issues and providing solutions to clients.My experience in this field demonstrates my proficiency in diagnosing and resolving software issues, as well as my ability to communicate technical information clearly to non-technical users. Additionally, my adaptability and problem-solving skills likely allowed me to thrive in a fast-paced environment, where i was responsible for managing multiple support requests and prioritizing tasks effectively.

Overall, My combined experience in customer service support roles within hospitality and IT support services highlights my strong interpersonal skills, technical proficiency, and ability to deliver high-quality support to clients across different industries