Mercy Nnadi

MERCY NNADI NUTRTIONIST || VIRTUAL ASSISTANT || CUSTOMER SUPPORT SPECIALIST || LEAD GENEREARTION EXPERT || SALES AND TELEMARKETING PROFESIONAL SUMMARY A trained and highly organized Virtual Assistant, Customer support specialist and Lead generation expert with solid foundation in Nutrition and Dietetics, complemented by extensive training in IT and in-demand digital tools. Proficient in a wide range of CRM platforms, workflow/project management, as well as communication and collaboration platforms, skilled in appointment scheduling and video conferencing, ensuring smooth and efficient virtual operations. Known for being a quick learner, adaptable, and proactive in managing tasks, streamlining processes, and delivering top-notch administrative support. SKILLS Customer support Client Relationship Management Appointment scheduling Customer Service & Relations Excellent communication skill Telemarketing and sales Email Management Project Management Online Chat support Email support Microsoft office proficiency Problem-Solving WORK HISTORY 09/2024 to present Virtual Support Assistant Digital witch IT Academy (Remote) Manage Zoom meetings, organizing virtual events and preparing materials Create Google Forms for feedback collection and data gathering Mange the Founder’s email, schedule meetings and coordinate online training sessions. Assist students with course-related inquiries, onboarding, and technical support. Act as a liaison between students, trainers, and other team members, ensuring clear, efficient, and responsive communication. Monitor student progress, track completion rates, and generate reports to provide feedback to both students and instructors. Identify areas for improvement in administrative and operational workflows, implementing changes to enhance efficiency and student satisfaction. April 2022 – present Sales Representative Administrator Mercy Superstores: Assist customers in selecting products, resolving inquiries, and addressing concerns, ensuring a positive and hassle-free shopping experience. Monitor sales trends, and identify opportunities to increase revenue and enhance product offerings. Supervise inventory control, track product availability, and coordinate with suppliers to ensure optimal stock levels and timely replenishment of popular items. Lead and motivate a team of customer service representatives, training them to provide high-quality support and assistance to customers. Handle customer complaints and resolve issues promptly 02/2021 – 03/2022 Food and Nutrition/Home Economics Teacher Federal Government college Ijanikin, Lagos State (On-site) (NYSC) Taught Food and Nutrition subject to senior students and Home Economics and Hospitality Management to Junior students, delivering lessons that aligned with the curriculum. Assisted in conducting school examinations, ensuring a smooth and organized process. Counseled students on academic and personal issues, providing guidance and support. Maintained accurate records of students' results and performance, ensuring proper documentation. Ensured the punctuality and compliance of other Corps members, signing monthly performance certificates 03/2018 – 08/2018 Hospital Industrial Training experience (IT) University of Port Harcourt Teaching hospital Choba, Rivers State Worked closely with the Dietitian and other health workers to examine and advise in and out patients. Learnt Consultancy and how to advise patients with nutrition related diseases. Conducted health and wellness talks in various outpatient wards and antenatal clinics Supported patient care plans by providing meal planning advice for chronic conditions such as diabetes, hypertension, and anaemia. EDUCATION Bachelors of Science: Human Nutrition and Dietetics University of Nigeria, Nsukka – Enugu State Nigeria | 2019 TRAINING Digital Witch IT Academy || 2024 Tech support Virtual assistance Customer service LinkedIn Learning || 2024 Serving Customers through chats and texts