Mercy Nnadi

 MERCY OGOCHUKWU NNADI Nsukka, Enugu State, Nigeria PROFESSIONAL SUMMARY Organised and proactive Virtual Assistant with 4+ years of experience in lead generation, appointment setting, administrative support, and e-commerce operations. Skilled in managing calendars, CRM systems, emails, client communications, and workflow coordination to help businesses save time, increase efficiency, and drive revenue. Key Strengths: Remote work, client engagement, sales support, process optimisation, digital tool proficiency. Tools & Platforms: HubSpot, Salesforce, Freshdesk, Zoho, Trello, Asana, ClickUp, Monday.com, Calendly, Google Workspace, Microsoft Office. CORE SKILLS • Virtual Assistance & Executive Support • Lead Generation & Appointment Scheduling • CRM Management & Email Handling • E-commerce Customer Support & Sales Assistance • Workflow Coordination & Reporting • Data Entry & Market Research • Project/Task Management (Trello, Asana, ClickUp, Monday.com) • Strong Communication & Problem-Solving Skills WORK EXPERIENCE Customer Service Agent (Remote) Digital Witch IT Academy | Sep 2024 – Present • Provided email and chat support, assisting students and executives with onboarding and engagement. • Managed digital resources, schedules, and progress tracking. • Assisted in workflow improvements and reporting, increasing team efficiency. Store Manager & E-commerce Support Mercy Superstores | Apr 2022 – Present • Oversaw operations, inventory, and vendor communications. • Handled customer inquiries and complaints, ensuring high satisfaction. • Scheduled supplier meetings and tracked transactions. • Implemented sales strategies boosting acquisition and retention. Food & Nutrition / Home Economics Teacher (NYSC) Federal Government College, Ijanikin, Lagos | Feb 2021 – Mar 2022 • Coordinated schedules, maintained records, and provided mentorship. • Managed administrative tasks and reporting efficiently. EDUCATION B.Sc. Nutrition and Dietetics — University of Nigeria, Nsukka | 2019 CERTIFICATIONS • In-demand IT Skills Training Certificate — Digital Witch IT Academy | 2024