Mercy Johnson | Freelancer Resume

MERCY JOHNSON Nigeria | 1 Olanrewaju Oloruntele,Ketu, Lagos | --| LinkedIn : Mercy Johnson Target Role: VIRTUAL ASSISTANT Summary Resourceful and detail-oriented Virtual Assistant with hands-on experience in client onboarding, scheduling, order management, and administrative support. Skilled in streamlining workflows, managing communication, and ensuring seamless daily operations. Recognized for professionalism, adaptability, and the ability to handle high-pressure tasks while maintaining excellent client relationships. Education Federal University of Agriculture, Abeokuta – Ogun State B.Sc. Zoology | Jan 2021 – Dec 2023 Professional Experience Executive Assistant Hudson Brand Development Nigeria – Lagos, Nigeria | Oct 2024 – Jul 2025 ● Coordinated meeting schedules with new clients, ensuring smooth onboarding and follow-ups. ● Managed order processing, including receiving orders, generating invoices, and issuing receipts. ● Created and maintained product catalogues to support customer access and team workflows. ● Provided end-to-end customer support, including payment processing, issue resolution, and updates. ● Oversaw logistics and inventory tracking, ensuring timely deliveries and accurate records. Brand Management Intern Hudson Brand Development Nigeria – Lagos, Nigeria | Aug 2024 – Sep 2024 ● Designed engaging visual content using Canva to support brand campaigns. ● Organized and developed a product catalogue in Excel, improving team efficiency. Retail Intern Hudson Brand Development Nigeria – Lagos, Nigeria | Jun 2024 – Jul 2024 ● Delivered customer support through personalized assistance and product recommendations. ● Participated in routine stock counts to ensure inventory accuracy. Certifications & Ongoing Training ● Professional Development Skills for the Digital Age – ALX (2025) ● ALX Content Creation Course – Ongoing ● VirtualHYVE Virtual Assistant Training – Ongoing ● Inventory Management – HP LIFE (Apr 2025) ● Virtual Assistant Certification – Alison (Sep 2024) ● Project Management Professional – AAPM (Aug 2024) ● Graduate Professional Entrepreneurship Developer – IPED Nigeria (May 2024) Skills ● Tools: Google Workspace, Microsoft Office Suite, Canva, Monday.com, Fireflies, Otter.ai ● Core Skills: Scheduling & Coordination, Customer Support, Order & Inventory Management, Document Organization, Data Entry, Communication & Collaboration ● Other Interests: Content Creation, Writing, Video Editing Languages ● English (Fluent) ● Yoruba (Native)