Mercy Gabriel Adams

MERCY GABRIEL ADAMS ADDRESS: NO 9 IHEJIRIKA AVENUE, BECKY 2 ESTATE, ABUJA, NIGERIA. |-|- EXPERIENCE CAREER SUMMARY SALES ASSOCIATE • APPLE B2B SALES VENTURE Confident hospitality expert with almost a decade • NOV. 2021 – APRIL 2023 years of hotelier experience and a degree in Key Responsibilities and Achievements • Serves customers by helping them select products. Hospitality Management. Proven ability to run a • Drives sales through engagement of customers, hotel front desk, manage online booking systems, suggestive selling, and sharing product knowledge. and oversee management of 5-star residences. • Greets and receives customers in a welcoming manner. Skilled at improving both customer satisfaction • Responds to customers' questions. and team efficiency. • Directs customers by escorting them to racks and counters. SKILLS • • • • • Great communication skills Ability to stay focused on a given assignment The ability to concentrate and pay close attention to detail Great interpersonal relationship Very creative. HOBBIES • • • Cooking Making pastries Baking VIRTUAL ASSISTANT • EL PLACER RESORT AND HOTEL. NASARAWA STATE • FEB. 2020 – JUL. 2021 Key Responsibilities and Achievements • Respond to emails and phone calls. • Schedule meetings. • Book travel and accommodations. • Manage a contact list. • Prepare customer spreadsheets and keep online records. • Organize managers' calendars. • Perform market research. • Create presentations, as assigned. MANAGER • GRACELAND HOTEL AND SUITES ABUJA • MAY. 2018 – JAN. 2019 Key Responsibilities and Achievements • Oversee personnel including receptionist, kitchen staff, and office employees. • Monitor employee performance and conduct regular evaluations to help improve customer service. • Create and apply a marketing strategy to promote the hotel’s services and amenities. • Coordinate with external parties including suppliers, travel agencies, and conference planners. • Evaluate hotel performance and ensure compliance with health and safety rules. • Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments. Communicating with customers through various channels. • Acknowledging and resolving customer complaints. EDUCATION 2015 HND (Hons) Hospitality Management Kaduna State Polytechnic, Kaduna 2007 Senior Secondary Certificate Gas Kyan Rikkos College, Jos. 2000 First School Leaving Certificate Gwom Baptist Primary School, Jos. REFERENCES Available on request LECTURER • NAWOA FCT, ABUJA • MAR. 2016 – APRIL. 2017 Key Responsibilities and Achievements • Impacting knowledge on students both theoretical and practical particularly on food and beverage production and food science and hygiene • Setting and marking students’ examination questions • Supervising and invigilating exams LIGHT GOLD LIMITED FCT ABUJA •SECRETARY & MARKETER • JULY 2016 – JAN. 2017 Key Responsibilities and Achievements • Inputting and analyzing data • Adverting and selling of lands and houses • Processing stored information • Management of information office RECEPTIONIST • PENIEL APARTMENTS ABUJA • JAN. 2010 – JAN. 2011 Key Responsibilities and Achievements • Greet all guests and assist them with check-in and check-out • Maintain a positive attitude and friendly demeanor • Respond to all guest questions and requests • Answer and forward phone calls • Manage guest bookings and reservations • Keep a tidy and orderly workspace • Assist with administrative and clerical tasks as needed