Mercy Gabriel Adams

Kinzel benefits-(Remote) April 2024-July 2024

Role:Telemarketer-cold calling.

Responsibilities:(Pre qualifying leads for sales agents for sales)

Clearview store (Remote) January 2023-march 2024

Role:customer service/virtual assistant- Responsibilities:answering telephone calls,

prompt response to customers complains and enquiries

Extracting customers orders from the CRM tool then forward to logistic companies for deliveries

Updating sales and customers status on the CRM tool.

Graceland hotel and suits Abuja

May 2018-January 2019.

Role:Hotel Manger-

Responsibilities:oversee personnel including receptionist, kitchen staff and other office employees

Monitor employees performance and conduct regular evaluation to help improve customer's service

Create and apply a marketing strategy to promote the hotel service and amenities

Acknowledging and resolving customers complains etc.

Naowa monotechnic (Abuja) March 2016-April 2017

Role- lecturer

Responsibilities:impacting knowledge on students both theoretical and practical

Setting examination questions and marking students exam questions

Supervising and invigilating exams