Mercy Collins

MERCY COLLINS www.linkedin.com/in/mercy-collins Email:-| - SUMMARY      Versatile professional with a successful history as an Executive Assistant and Customer Relations Officer. Proven skills in executive support and customer service, contributing to operational efficiency. Recognized for implementing streamlined processes that improved seamless workflow, resulting in a notable increase in customer satisfaction. Strong communicator and adaptable team player seeking expertise in a dynamic team. Expert in fostering strong relationships with clients, resolving inquiries efficiently and implementing best practices to improve service delivery. EDUCATION ● MBA – PROFESSIONAL MASTERS OF BUSINESS ADMINISTRATION – University of Lagos (In view) ● B. SC Ed. HEALTH EDUCATION - Ekiti State University, Nigeria – September 2013 - August 2017 ● NCE - BIOLOGY/INTEGRATED SCIENCE - Adeniran Ogunsanya College of Education, Lagos State, Nigeria - October 2009 – July 2012 TRAINING AND CERTIFICATIONS ● ALISON - Diploma in Administrative Procedures and Support in the office – 2024  ALX|AFRICA- Virtual Assistant – 2024  EFSET- Standard English Certificate – 2024 WORK EXPERIENCE Customer Relations Officer Bert Technologies- Lagos       November 2019 - October 2023 Served as the primary point of contact for client inquiries, concerns, and requests. Facilitated transparent communication with clients regarding project updates and service information and collaborated with internal teams to ensure smooth service delivery. Maintained accurate records of client interactions, service requests, and project details. Prepared and updated documentation related to installations and servicing. Prepared and organized time schedules for work daily in the office. Managed contractors and vendor relationships. Key Achievements  Successfully increased revenue by 5% through the implementation of a post-delivery  feedback system. Coordinated and managed numerous solar installations, servicing, and security system projects, ensuring timely completion and client satisfaction. Executive Assistant November 2018 - October 2019 Egbe-Idimu LCDA – Lagos  Efficiently handled and directed official phone calls for the LCDA Chairman, ensuring a     professional and responsive communication channel. Demonstrated strong organizational and time-management skills. Ensured accurate and detailed minutes during meetings, capturing key discussions and action items for reference and follow-up. Created a proper customer service and inquiry help desk. Took Charge of sourcing and ordering stationery and office equipment. Key Achievements ● Implemented an organized filing system, streamlining document retrieval and contributing to a more structured work environment. ● Successfully managed official communication channels, enhancing the efficiency of the Chairman's office. SKILLS Soft skills  Customers Relationship Management  Administrative Support and Organization  Effective communication and Problem-solving  Process Improvement and Efficiency  Team Collaboration and Leadership  Expert negotiating and influencing skills  Management proficiency  Prioritization  Time Management Technical Skills  Data Entry  Expense Tracking  Customer Service  Microsoft tools  Google workspace