Mercy Collins

I am an experienced Administrative Virtual Assistant and Customer Relations Officer with over four years of success in enhancing customer experiences and streamlining operational processes. I have a proven track record of fostering strong client relationships, resolving inquiries efficiently, and implementing best practices to improve service delivery. I am skilled at multitasking, managing administrative functions, and collaborating with cross-functional teams to ensure seamless workflow. My most notable achievement was implementing a feedback post-delivery system that drove continuous improvement, resulting in a 5% revenue increase, increased customer satisfaction, and enhanced product offerings.