Mercy Chibuzo Nwanekezi

MERCY CHIBUZO NWANEKEZI EXECUTIVE ASSISTANT | CUSTOMER SUCCESS SUPPORT I help busy founders and CEOs focus on what moves the needle, by handling what doesn’t. Forward-thinking, detail-obsessed, and operations-minded, I bring structure and calm to fast-paced teams. With experience across executive support, internal processes, travel planning, and customer communication, I don’t just manage admin, I move things forward. CORE SKILLS ●​ Executive & Admin Support ●​ Calendar, Email & Inbox Management ●​ Internal Process Improvement ●​ Travel & Event Coordination ●​ Customer Support & Client Relations ●​ SOP & Documentation Development ●​ CRM Tools (Google Workspace, Notion, Trello, Slack, ClickUp, Zoom) ●​ Workflow Automation & Task Prioritization ●​ Confidentiality & Discretion PROFESSIONAL EXPERIENCE Executive Assistant to CEO Skinnify.co – Remote | 2025 – Present E-commerce brand specializing in resistance band leggings for active women ●​ Provided high-level executive support to the founder, managing calendars, meetings, travel, and internal communication ●​ Acted as the operations hub, coordinating product logistics, vendor communication, and customer experience ●​ Developed internal SOPs that streamlined daily processes and improved cross-functional clarity ●​ Managed and resolved customer inquiries and escalations with professionalism and speed, cutting response time by 40% ●​ Set up automation tools for communication and scheduling, saving over 10 hours per week ●​ Oversaw admin for inventory tracking, delivery updates, and fulfillment documentation Executive Assistant & Customer Service Coordinator Mezack Home Care Products & Services – Hybrid | 2021 – 2024 ●​ Supported founder with daily task prioritization, customer communication, and team coordination ●​ Improved client retention through consistent follow-up and clear service delivery scheduling ●​ Organized and delivered hands-on laundry soap production training to community groups ●​ Handled logistics for sales events, product packaging, and vendor deliveries ●​ Managed expenses, appointment setting, and administrative documentation for ongoing operations Executive Assistant to Director Thrivesphere sphere Ltd – Onsite | 2019 – 2021 ●​ Managed executive calendars, internal check-ins, and client follow-ups ●​ Created and maintained digital and physical filing systems, proposals, and reports ●​ Scheduled business travel, events, and multi-location meetings across departments ●​ Improved internal file tracking, reducing manual follow-up time by 40% ●​ Acted as a liaison between management and clients, ensuring seamless communication EDUCATION & CERTIFICATIONS ●​ Diploma in Business Administration (in progress – remote/self-paced) ●​ Executive Virtual Assistant Training – Completed via online ●​ IT Support Training — Digital Witch Support Community. References available upon request