Mercy Chibuzo Nwanekezi

Hi, I’m Mercy — an Executive and Administrative Assistant with a strong background in customer support, project coordination, and communication management. With over five years of professional experience, I’ve helped busy executives, founders, and growing teams streamline their operations, stay organized, and focus on high-level priorities while I handle the details.

My strength lies in combining administrative excellence with proactive problem-solving. I understand that behind every successful leader or business is an assistant who ensures tasks are managed, schedules run smoothly, and communication flows effortlessly. That’s where I come in.

What I Can Do for You

• Executive Assistance: Calendar and inbox management, scheduling, and travel coordination.
• Administrative Support: Document preparation, data entry, and file organization.
• Project Coordination: Tracking deadlines, managing tasks, and ensuring smooth workflows.
• Customer Support: Handling client inquiries and maintaining strong relationships.
• Email & Communication Management: Drafting, responding, and organizing communications for efficiency.
• CRM & Workflow Tools: Proficient with HubSpot, Zoho, Salesforce, and project management platforms like Trello, Asana, and Monday.com, ClickUp.

Achievements I’m Proud Of

• Managed high-volume client communications while consistently maintaining 95%+ satisfaction scores.
• Coordinated 100+ property inspections monthly in a past role, ensuring zero scheduling conflicts.
• Improved team efficiency by streamlining task management systems, reducing missed deadlines.
• Supported executives by optimizing inbox and calendar systems, saving hours each week.
• Trained new team members on workflows and CRM tools, cutting onboarding time by 30%.

Tools I Use Daily

• Project Management: Trello, Asana, Monday.com, ClickUp
• CRM & Client Management: HubSpot, Salesforce, Zoho, Zendesk, Go High Level, Freshdesk
• Communication & Collaboration: Slack, Zoom, Microsoft Teams, Google Workspace
• Office Productivity: Microsoft Office Suite, Google Docs, Sheets, and Slides

Why Work With Me?

I bring more than just administrative skills — I bring reliability, organization, and a proactive mindset that allows leaders to focus on growth while I manage the details behind the scenes. I’m detail-oriented, adaptable, and experienced in handling both day-to-day administration and complex support needs.

If you’re looking for an Executive and Administrative Assistant who can help you stay organized, manage your priorities, and ensure nothing slips through the cracks, I’d love to work with you. Together, we can keep your business running smoothly and successfully.