Mercy Avwenagbiku

MERCY AVWENAGBIKU- - No 5 Isaac Etim Close,Destiny Homes, Abijo, Ibeju-Lekki, Lagos . I am a hardworking, dedicated, assertive, meticulous, friendly, and compassionate operation and support worker with a good knowledge of information technology, social media platforms, providing exceptional service and support. I am a very optimistic, creative, and business-minded person that thrives on continually lifting the bar for both personal and professional achievement. EXPERIENCE 01/2024 - till date Customer Support, Fantasy lab, United States of America (Remote)  Identify and help customer’s needs.  Advertise and sell company’s product.  Ensure to respond to customer’s queries swiftly via email and chat.  Inform customers about new products and services.  Follow up with customers to ensure related issues are solved.  Monitor customer’s complain on social media and reach out to provide assistance. Customer Support, Lugo Agency, United Kingdom(Remote) 07/2023- 12/2023  Identify and help customer’s needs.  Advertise and sell company’s product.  Ensure to respond to customer’s queries swiftly via email and chat.  Inform customers about new products and services.  Follow up with customers to ensure related issues are solved.  Monitor customer’s complain on social media and reach out to provide assistance. 01/2021 - 0/2023 06/2021 - till date Operation Manager, Emperor Telecoms, Lagos, Nigeria  Maximized customer satisfaction by resolving service issues promptly.  Ensured all operations are carried out in an appropriate, cost-effective way.  Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.  Performed well at quality assurance evaluations by continuously sanctioning performance feedback to drive personal improvement.  Managed budgets and forecasts.  Developed empathetic client relationships and earned a reputation for consistently exceeding sales goals.  Purchased materials, plan inventory and oversea warehouse efficiency.  Performed other relevant duties as required. Web Developer (Freelancer), Lagos, Nigeria https://github.com/messiovo  Designed a user-friendly web application for clients using Figma.  Build responsive web application for clients.  Maintenance of websites for clients to optimize the latest development.  Build SEO optimized websites.  Buy domain name and personally deploy the website for the clients. 09/2013 - 03/2015 Administrative Assistant, Christ Embassy, Lagos, Nigeria  Booked travel arrangements.  Planned meetings and take detailed minutes.  Developed and maintained filing system.  Handled requests and queries from senior managers.  Wrote and distributed email.  Acted as a point of contact for internal and external clients. 04/2015 - 06/2016 Support Assistant, Rosa Private Home, Lagos, Nigeria  Preparing healthy and nutritious meals for clients. Assited patients to become more independent by helping them plan their day andkeep active.  Performing household chores, such as cleaning and dusting.  Dispense and handle medication according to their doctor's prescription  Supported in prescribed exercises  Provided emotional support for patients and their families. CORE QUALIFICATIONS  Effective written and verbal communication  Client management  Knowledge of HTML, CSS, Javscript, Figma,Wordpress  Knowledge of domain set-up        Active listening Solution development Multi-tasking Problem-solving Regulatory compliance First aid trained Energetic work ethic EDUCATION- Master of Engineering, Food Science Lanzhou University of Technology, Lanzhou, China 2nd class upper division - Bachelor of Technology, Food Science and Technology Federal University of Technology, Akure, Nigeria 2nd class upper division CERTIFICATION  Commonwealth 100: Opensource Leadership program certificate INTERESTS Hobbies: Reading, Singing, Travelling LANGUAGES Speaks English fluently, Speaks Chinese intermediate.  People Management Skills, CIPD (Chartered Institute of Personnel and Development)