Mercy Avwenagbiku

As a customer Representative;

I handled inbound calls and emails, addressing customer inquiries, complaints, and requests.

I ensured to maintain a high degree of client satisfaction by effective communication and problem-solving skills.

I kept records of customer interactions, processed customer accounts, and filed documents.

I kept customers happy by ensuring that their complaints were looked into.

I conducted regular check-ins and performance reviews with clients to identify opportunities for improvement and upselling.

My skills are but not limited to;

** Communication Skills:**

I have excellent verbal and written communication skills to convey information and instructions.

I am an active listener which helps me to understand customer needs and concerns fully.

I can remain calm even under challenging situations.

Technical Skills:

I am familiar with CRM tools such as Zoho etc.

Proficiency in using Microsoft Office Suite.

Proficiency in using remote support tools such as Hubstaff, Time Doctor, etc.

Problem-Solving Skills:

I have strong analytical skills to diagnose issues and determine effective solutions.

I am quite creative which helps me to develop alternative solutions when standard approaches fail.

I can prioritize tasks and know which task to handle first.

Customer Relationship Management Skills:

I understand the importance of maintaining strong relationships with customers which foster loyalty and retention.

I am proactive in my approach to anticipating customer needs and addressing potential issues before they escalate.

I am quite skilled in handling difficult customer interactions.

Team Collaboration:

I understand the importance of teamwork to resolve customer issues.