Mercy

MERCY AKPOVETA Operations & HR Project Manager | Remote Operations | Recruitment & Team Coordination https://www.linkedin.com/in/mercy-akpoveta PROFESSIONAL SUMMARY Operations and HR professional with 5+ years of experience supporting remote teams, managing recruitment pipelines, and coordinating operational systems for U.S.-based organizations. Experienced in operations management, full-cycle recruitment, financial coordination, and project management. Proficient in AI-assisted productivity and prompt design for research, documentation, and workflow support. Holds a Master’s degree in Educational Management with strengths in leadership, organization, and problem-solving. CORE SKILLS Operations & Project Coordination Operations Management Workflow Coordination Process Improvement Remote Team Coordination ​ ​ ​ ​ ​ HR & Recruitment Full-Cycle Recruitment Candidate Screening & Interviews Employee Onboarding HR Documentation & Compliance Financial Operations Accounts Receivable (A/R) Management Payroll Coordination Invoicing & Billing QuickBooks Bookkeeping AI & Digital Productivity AI Prompt Design for Workflow Support AI-Assisted Research and Documentation​ AI Tools for Reports, Content, and Administrative Tasks TOOLS Google Workspace | Microsoft Office | Microsoft Excel | QuickBooks | Claude | Chatgpt | Zapier | Trello | Slack | Zoom | Canva | Apploi (ATS) | Indeed | iSolved (HRIS & Payroll) | Background Check Systems WORK EXPERIENCE Executive Administrator (Remote - Part Time)​ April 2022 - Present Purple Paperclips Services, Atlanta, USA ●​ Managed executive calendars, meetings, and internal communications on behalf of the CEO. ●​ Prepared reports, presentations, and research materials to support executive decision-making. ●​ Generated invoices, recorded payments, and reconciled accounts using QuickBooks. ●​ Managed client accounts and followed up on outstanding payments to maintain consistent revenue tracking. ●​ Improved documentation systems contributing to a 10% reduction in administrative errors. Operations Lead (Remote) March 2025 - March 2026 ●​ Coordinate daily business operations across recruitment, onboarding, scheduling, and HR administration to support a distributed workforce. ●​ Manage payroll coordination, invoicing processes, and operational reporting to support financial tracking and leadership oversight. ●​ Provide weekly operational updates and performance insights that help leadership monitor team productivity and service delivery. ●​ Implement workflow systems that strengthen communication efficiency across remote teams. ●​ Utilize AI tools to assist with operational research, documentation, and workflow organization. HR Recruiter (Remote)​ February 2024 - March 2025 Right at Home, Maryland, USA ●​ Managed full-cycle recruitment process for caregivers, from sourcing and interviewing to extending employment offers. ●​ Conducted interviews and coordinated hiring decisions, contributing to faster placement of qualified candidates. ●​ Built candidate pipelines through job boards, social media, and community outreach channels. ●​ Verified licenses, certifications, background checks, and employment history to ensure compliance with healthcare staffing regulations. ●​ Coordinated onboarding processes to ensure new hires transitioned smoothly into their roles. Project Coordinator (Remote)​ May 2022 - February 2024 Right at Home, Maryland, USA ●​ Coordinated HR and operational projects, including recruitment timelines, onboarding schedules, and staff coordination for remote teams. ●​ Implemented digital task tracking systems using collaboration tools, improving visibility of project progress and deadlines. ●​ Developed strategies for management and communication with clients for greater efficiency, increased productivity, and adequate time and event planning. ●​ Collaborated with team members to plan and successfully execute social media strategies for marketing campaigns and outreach Administrative Operations Coordinator May 2020 - Jan 2022 MG Express – Lagos, Nigeria ●​ Supported daily administrative and logistics operations while managing client inquiries and service requests. ●​ Implemented a complaint tracking system that increased client retention by 50% within six months. ●​ Collected customer feedback and worked with management to improve service delivery. EDUCATION Master of Education (M.Ed.), Educational Management University of Benin, Nigeria PROFESSIONAL DEVELOPMENT Digital Witch IT Support ALX Virtual Assistant Program Heels & Tech Project Management AWARDS Monograms Express Employee of the Year 2021 LANGUAGES: English - Fluent