Mercy

MERCY AKPOVETA Lagos, Nigeria | --| https://www.linkedin.com/in/mercy-akpoveta PROFESSIONAL SUMMARY Energetic, detail-oriented self-starter with 3+ years of demonstrated experience in Administrative Support to Directors, Managers, and CEOs; Thrives in exceeding clients' expectations; Exceptionally skilled in Team Leadership, Project Management, Strategic Planning, and Problem-Solving; Completed a Master's Degree focused on Educational Management; Seeking to expand career options and make a transition into Project Management SKILLS Google Workspace Microsoft Office Quickbooks ​ Trello ​ Asana Microsoft Excel Canva Slack Zoom WORK EXPERIENCE Operations Lead (Remote) April 2025 ●​ Leads weekly operations, including HR compliance, recruitment, onboarding, and staff scheduling to ensure seamless support for clients and internal teams. ●​ Oversees employee relations, performance reviews, and engagement strategies while aligning with OSHA and state regulations. ●​ Manages payroll, invoicing, and reporting processes; coordinates directly with leadership to deliver weekly performance updates and operational insights. Project Coordinator (Remote)​ May 2022 - July 2024 Right at Home Southern MD – Maryland, USA ●​ Created and delivered highly praised strategies for project management and prompt delivery of tasks ●​ Developed strategies for management and communication with clients for greater efficiency, increased productivity, and adequate time and event planning. ●​ Collaborated with team members to plan and successfully execute social media strategies for marketing campaigns and outreach Executive Administrator (Remote)​ April 2O22 Purple Paperclips Services – Atlanta, USA ●​ Organized and scheduled meetings on behalf of the CEO ●​ Skillfully managed administrative responsibilities for the company, including email management, presentations, and informational research, leading to a 10% reduction in administrative errors ●​ Used Quickbooks for Light bookkeeping Administrative Assistant/Customer Support ​ May 2020 - Jan 2022 MG Express – Lagos, Nigeria ●​ Identified customer needs and assigned products to customer-specific needs and Increased client retention by 50% within the first 6 months of engagement, by creating a system to monitor complaints, provide support to aggrieved customers, and resolve their queries. ●​ Collected customer feedback and reviews about the firm's products and services to improve customer satisfaction VOLUNTEER ACTIVITIES Tutor MicJordan Fashion Institute​ September- ●​ Assisted in planning monthly projects using information and trends ●​ Enabled over 20 out-of-school women to engage in skill acquisition programs successfully Infant and Child Caretaker, RCCG Beautiful Gate​ September 2013 - Present ●​ Worked closely with team members to develop well-planned projects, games, outdoor activity and solutions for tutoring children below 5 years ●​ Established and maintained a safe, conducive, friendly, and welcoming environment for children below 5 years EDUCATION University of Benin – Benin City, Nigeria​ M.Ed, Educational Management April 2018 – August 2020 Delta State University – Delta state, Nigeria​ Biology Education Second Class Upper Division B.Sc(Ed) AWARDS Monograms Express Employee of the Year, December 2021 LANGUAGES: English - Expert September 2012 – August 2015