Mercedita Gay O. Narvaza

Project Management Expert with 25 years banking experience. The last 5 years as a District Service Head and Deputy Compliance Officer where I perform the following:

1. Responsible for the overall quality of Service and controls in each Business Center in the District. Ensures that all BC's comply with the Bank's policies and procedures and at the same time attain operational and service efficiency and quality in their daily operations. Manages and monitors the operational and service risks and control of operating expenses for the entire District. Ensures that bank losses due to errors, negligence or fraud, are kept to a minimum and acceptable, if not zero level.   

2. Responsible for monitoring the attainment of Key Result Areas of service personnel and managing all administrative matters in the District. Responsible for the constant improvement in the individual performance of all high potential officers and staff in the District.  

3. Supervises, coaches, monitors and motivates all direct reports and their subordinates in order to manage and improve performance and ensure consistency.

 Other skills:·        

• Able to deal with complexity (i.e. Expert in deciding/resolving problems inherent in business center operations)
• Controlling and Monitoring skills
• Customer Oriented
• Planning and Organizational Skills
• Able to handle stress
• Able to supervise more than 100 Officers and Staff
• Good in Web Research
• Social Media Management and Marketing     
• Familiar with Canva and Photo Editing
• Expert in Email and Calendar Management