Mercedes Jones

MERCEDES JONES (Rogan) Professional Summary Resourceful IT and Instructional Design professional with expertise in SharePoint, eLearning, multimedia development, web design, and social media. Skilled at managing projects, developing instructional content, and enhancing operational efficiency. Strong interpersonal, organizational, and communication skills with a proven ability to prioritize tasks and meet deadlines in dynamic environments. Core Skills • Creative & Analytical Thinking: eLearning development, multimedia integration, data analysis • Instructional Design & eLearning Development (Adobe Captivate, Adobe Animate, Camtasia) • SharePoint Administration & Knowledge Management (SharePoint 2013/2019, MST/O365) • Multimedia & Web Design (HTML, CSS, Photoshop, After Effects, Audition) • Social Media Management & Content Development (Constant Contact, SEO, Social Media Platforms) • Project Management & Workflow Optimization • Strong Interpersonal Communication & Time Management Professional Experience Information Technology Specialist (Policy and Planning) | GS-09 | U.S. Army NETCOM Fort Leavenworth, KS | 10/2021 – 09/2025 • Monitored complex network operations to ensure uninterrupted service for installation users. • Managed Operation Orders (OPORDs) in SharePoint, tracking incoming, working, suspense, and retired orders. • Planned, coordinated, and monitored system interruptions for maintenance while ensuring network availability. • Prepared user-friendly written communications and provided policy/procedure guidance to personnel. • Participated in planning sessions to improve training tracker processes and infrastructure. Knowledge Management Specialist | Apex Analytics Group, Inc. Fort Leavenworth, KS | 10/2018 – 10/2021 • Managed information and content for Enhanced Battle Laboratory events, including HTML/CSS webpage updates. • Maintained content across SharePoint 2013, MST/O365, AKO/AKO-S, and BLCSE systems. • Assisted with seminar planning, scheduling, and troubleshooting computer issues. Instructional Design Intern | RingCentral Denver, CO | 06/2018 – 07/2018 • Collaborated with instructional designers and SMEs to plan, design, and develop onboarding training solutions. • Created training content, materials, and supported system-wide onboarding experiences. Multimedia Developer | Fors Marsh Group Leavenworth, KS | 09/2017 – 05/2018 • Developed CGSS CGSOC distance education courses, integrating multimedia assets (sound, images, graphics, animations) into Flash and HTML-based instructional content. • Reviewed storyboards and collaborated on content development for effective learning experiences. eLearning Specialist | The Excalibur Group, MBO Partners, Logistics & Technology Services Inc. Fort Leavenworth, KS | 04/2014 – 09/2017 • Designed and developed interactive instructional content using Adobe Captivate, Photoshop, Audition, and After Effects. • Contributed to all phases of development, including prototyping, graphics production, HTML/CSS/JavaScript markup, and quality assurance. • Supported social media initiatives and multimedia voiceover recordings for tutorials. Social Media Marketing Assistant Intern | iFamily KC Virtual | 01/2013 – 06/2013 • Assisted with email marketing, content management, and SEO strategies to expand digital reach. • Increased online engagement and exposure of community resources through social media platforms. Education • Master of Education (MEd) – Instructional Design and Technology Walden University | 2017 – 2019 • Bachelor of Arts – Web Design and Interactive Media The Art Institutes International Kansas City | 2010 – 2013 Volunteer Experience • Neighborhood HOA – Overland Park, KS | 2020 – Present ◦ Manage HOA website, create quarterly newsletters, share updates on social media, and organize neighborhood events. ◦ Conduct resident surveys and respond to community inquiries. • KC Pet Project – Overland Park, KS | 2015 – 2017 ◦ Supported animal welfare efforts, public education, and pet adoptions. • The Nelson-Atkins Museum of Art – Kansas City, MO | 2014 – 2015 ◦ Assisted visitors, provided information about exhibits, programs, and membership, and supported ticketing operations. Certifications Design & Shine: Canva Tools for Your Small Biz or Side Gig – Continuing Education, October 2025 Additional Information • Active Security Clearance • Available for remote opportunities