Mercedes Jones

A highly motivated and experienced technology and learning professional with a proven track record in instructional design, knowledge management, and IT support. Possessing a strong background in developing engaging online learning experiences and managing complex technical projects, I consistently demonstrate the ability to translate technical information into user-friendly formats. My experience spans various roles, from developing multimedia-rich eLearning courses and managing SharePoint systems to providing direct IT support and policy guidance. Adept at collaborating with teams, streamlining processes, and leveraging technology to enhance organizational efficiency. My volunteer experience further showcases, dedication to community engagement and diverse skill set. Currently holding an active security clearance and open to remote opportunities, I am seeking to leverage my expertise in a challenging and rewarding role.