Mendie Mendie

Over the years I have earned experiences in various roles not limited to the underlisted.

• Led a team of enumerators to conduct independent verifications in health facilities across the state of assignment leading to the award of 400,000 USD from UNICEF to the State as prize money for excellence.

• I am an experienced customer support specialist.

With Honed skills in :

-Resolving customer queries via chats and emails passionately

-carrying out customer feedback for identification of gaps

-Onboarding of customers and helping them in downloading apps, sign-ins and resolving difficulties

-Appointment setting and scheduling using calendly

-Sharing knowledge documents for self care

-Collaboration with cross-functional teams to achieve set targets according to the SLAs

-Embedding CRM HTML codes on the website for prompt resolutions.