Menchie Locsin

Menchie R. Locsin BACHELOR OF SCIENCE IN NURSING Contact number:- E-mail Address:- CAREER OBJECTIVE To be part of an organization where I can grow and use my abilities and skills to contribute to the growth of the organization and at the same time hone these skills and abilities further for my personal advancement. WORK EXPERIENCE……………………………………………………..... Company: Generika Philippines Position: Pharmacy Assistant May 2014 – July 2016 • • • Dispensing drugs as prescribed by doctors. Educating customer for the adverse effect of the specific drug Educating customer, the dosage that was prescribed by their doctors. Company: Concentrix CVG Philippines Position: Customer Service Representative Tenure of Service: November 2016 – October 2019 • Answering inquiries of the customer regarding their billing issues of healthcare insurance. • Quoting benefits to the consumer. • Providing eligibility to US consumers for their healthcare insurance. • Helping customers to understand the bills coming from their doctors (ex: reading the status of their hospital/doctor claims). • Checking if they need a referral for the specific procedure. • Contacting provider office to check if they are covered. Company: Concentrix CVG Philippines Position: Senior Quality Evaluator Tenure of Service: October 2019 – January 2023 • • • • Facilitating calibrations to ensure that Delivery team are aligned with the process and procedure of the program. Auditing calls to monitor the performance of the program and agents. Creating and sending reports to different stake holders to help them understand the current KPI of the program. Creating action plans for the program to make sure that we will provide a good quality to the clients. Company: Concentrix CVG Philippines Position: Quality Supervisor Tenure of Service: January 2023 - Present • • • EDUCATIONAL Facilitating meetings with different stakeholders to ensure that we are following the standards of the program. Collaborating with training team to ensure that Quality and Training team are aligned with the updates. Mentoring and coaching the Senior Quality Evaluators. ATTAINMENT……………………………………………. BACHELOR OF SCIENCE IN NURSING Our Lady of Fatima University, Philippines Quezon City- SECONDARY COURSE FEU – FERN College Quezon City, Philippines- INTERMEDIATE COURSE MCA Montessori School Taguig, Philippines- SKILLS……...………………………………………………………………… Proficient in the following application software listed below: • • • • • • • • • • MS Teams MS Excel MS Word MS PowerPoint Genesys Cloud Application Avaya Verint SharePoint Google Calendar Google Forms STRENGTHS……………………..…………………………………. ● ● ● ● ● ● Hardworking, adaptable and highly trainable Resourceful Strong-willed and goal-oriented Fluent in English and Filipino Dedicated Patient, honest and efficiency-personified PERSONAL BACKGROUND……………………………………………. Address Quezon City Gender : Age Date of Birth Place of Birth Language/dialect Religion Civil Status Nationality Height Weight : : : : : : : : : : #40 lily Street, Pingkian Village 03 Zone 02, Brgy. Pasong Tamo, Female 31 March 24, 1993 Makati City English, Filipino Roman Catholic Married Filipino 5’0” 180 lbs. I hereby certify that the above information is true and correct to the best of my knowledge. Menchie R. Locsin Applicant’s Signature over Printed Name