Melvin Aban Seno
7 San Carlos Street Brgy. Plainview, Mandaluyong City 1550-
Skype: live:melvseno
Facebook: https://www.facebook.com/melvin.seno
I started my BPO career in 2008 when I joined PCM, Inc. (formerly registered as OSRP LLC); an e-Commerce
company that offers technology products and services with direct marketing capabilities through distribution and
logistics. I was assigned as a Sales Account Executive for their Consumer and SMB Division. My first 4-years
consist of B2B and B2C Sales and Sales Support through inbound and outbound sales, resolving customer related
issues and handle tech inquiries with an overall focus in adding value to customer experience through excellent
product knowledge and superb customer service. Additionally, I was also tasked to coach and monitor new hires
that was deployed to learn in the operations floor in real time.
After 4-years of excellent production, KPI and being one of, if not, the best Sales Rep in terms of generating
revenue, I was trusted with greater responsibilities by being selected to pioneer the Corporate Sales Team in
2012.
During this time in mid-2012, I gained extensive experience and growth by being immersed in handling
Corporate Accounts in the US. I was honored with working closely with businesses not just by being their direct
Sales Rep but by becoming an extension of their organization as their advisor, consultant and go-to person for
technology related concerns and solutions. Aside from these, I still continued doing inbound and outbound sales,
worked closely with distribution partners for quotes and competitive costs to make sure my accounts receive the
best pricings, superior account management with an overall emphasis on sales, revenue generation and building
relationship with internal and external customers.
I decided to leave the company in late-2016 when I started to feel the effects of working in graveyard shift for
almost 10-years. At that time I decided to invest in a car and work for Uber Philippines and Grab Philippines to
enjoy the benefits of the freedom to earn income whenever and wherever, to which I am still doing to this day,
and spend more time with my growing daughter as a single father.
Uber Philippines and Grab Philippines: October 2016 - Present
Position: Driver
Year(s): 1
Duties:
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Providing clients with reliable transportation and ensuring that customer arrived safely and timely to
their destination while creating customer satisfaction
Managing routes through use of Mobile App technology.
Demonstrating ability to deal peacefully with unforeseen circumstances or delays and use advanced
driving techniques to better improve time management and safety
Assured that the vehicle is maintained in excellent condition and is cleaned regularly and in-depth
knowledge of vehicle maintenance is applied
Neat and smart appearance, customer friendly and professional demeanor with desire to exceed
expectations.
PCM, Inc.: October 2008 - October 2016
www.PCM.com, www.MacMall.com, www.TigerDirect.com & www.eCost.com
2/F Edsa Central Pavilion Bldg. Greenfield District, Edsa, Cor. United Street Mandaluyong 1550
Position:
Consumer and Corporate Sales Account Executive
Brands:
Apple, HP, Dell, Cisco, Lenovo, Microsoft, Adobe, etc.
Specialization: Corporate Sales – Technical/IT Product Solutions
Year(s):
8
Duties:
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Maximizing proven sales methods to identify new buying opportunities through email, chat, inbound
phone calls, online leads and converting them into sales and future return business/referrals.
Identifying consumer and business needs to provide the best technical product solutions to clients.
Following up and solving customer service issues, converting them into sales and building customer
relationships.
Providing prospects and customers the utmost care and technical expertise to build trust and long
standing business partnerships.
Managing consumer and business accounts and making sure clients have me as their first sales contact.
Developing strong relationships with OEM and big name brand partners and distributors.
Daily tracking and updating of all backordered and shipped orders for clients.
Planning daily and weekly technology sales activities in order to achieve goals and metrics.
Preparing technology sales quotes and bids as necessary.
Managing outbound phone sales by profiling to gauge buying potential and booking
accounts/businesses.
Constant learning of new and upcoming technology for training purposes and to effectively position
them, not just as products but, as solutions.
Awards & Achievements
Top Inbound and Outbound Sales Account Executive & Top Performer for 8-years
Apple Core Elite Member (most Apple revenue and Apple warranty sales) for 8-years
Best In Customer Experience
Perfect Attendance (monthly)
Top Rookie – Highest sales and revenue during my probationary period
Certified Apple Product Professional (through Apple Sales Online Training – ASTO and SEED)
Reference
Sil Suelto Mejorada
Project Manager
PCM, Inc.
Mandaluyong City, Philippines-
Emmeline Chua
Project Manager (former Sales Manager)
PCM, Inc.
Mandaluyong City, Philippines-
Educational Background
STI College
Bachelors of Science in Computer Engineering 2001 - 2003
Personal Info
Date of Birth
: September 30, 1976
Nationality
: Filipino
Gender
: Male
Religion
: Roman Catholic
Civil Status
: Single
Height
: 5’9
Weight
: 155lbs
