Melvin Seno

I started my BPO career in 2008 when I joined PCM, Inc. (formerly registered as OSRP LLC); an e-Commerce company that offers technology products and services with direct marketing capabilities through distribution and logistics. I was assigned as a Sales Account Executive for their Consumer and SMB Division. My first 4-years consist of B2B and B2C Sales and Sales Support through inbound and outbound sales, resolving customer related issues and handle tech inquiries with an overall focus in adding value to customer experience through excellent product knowledge and superb customer service. Additionally, I was also tasked to coach and monitor new hires that was deployed to learn in the operations floor in real time.  

After 4-years of excellent production, KPI and being one of, if not, the best Sales Rep in terms of generating revenue, I was trusted with greater responsibilities by being selected to pioneer the Corporate Sales Team in 2012. 

During this time in mid-2012, I gained extensive experience and growth by being immersed in handling Corporate Accounts in the US. I was honored with working closely with businesses not just by being their direct Sales Rep but by becoming an extension of their organization as their advisor, consultant and go-to person for technology related concerns and solutions. Aside from these, I still continued doing inbound and outbound sales, worked closely with distribution partners for quotes and competitive costs to make sure my accounts receive the best pricings, superior account management with an overall emphasis on sales, revenue generation and building relationship with internal and external customers. 

I decided to leave the company in late-2016 when I started to feel the effects of working in graveyard shift in an office setting for almost 10-years. At that time I decided to invest in a car and work for Uber Philippines and Grab Philippines to enjoy the benefits of the freedom to earn income whenever and wherever, to which I am still doing to this day, and spend more time with my growing daughter as a single father.