Melvin Revadenera

MELVIN P.REVADENERA Block 12 Lot 17 Bahayang Pagasa Subdivision Imus, Cavite Philippines-- Summary Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed customer’s expectation. Reliable and driven, with strong time management and priortization abilities. Highlights Service- oriented Cheerful and energetic Conflict resolution expert Courteous demeanor Policy and Account changes Sharp problem solver Energetic work attitude Experience Customer Service RepresentativeMarch 2016 to March 2018 Iqor Philippines – Dasmarinas, Philippines Answers customer calls regarding existing accounts. Make requested policy and account changes. Respond to questions and concern about service, and escalate call appropriately. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concern. Assistant Store ManagerJuly 2008 to March 2016 Starbucks Coffee Philippines – Makati,Philippines Direct sales floor activities ensuring excellence in customer service and resolving store level problems Ensuring 200 % customers overall satisfaction by partners by delivering customers connection, quality beverage and clean environment. Establish sales goals manage budgets devise sales forecasts consistently maximizing sales and profits