Melvin Revadenera

I've been working on a Business Processing Outsourcing company as a Customer Service Representative expert for 2 years. My main role is to answer calls to attend customer needs. I am known as “being a people person”, service- oriented, cheerful and energetic, conflict resolution expert with courteous demeanor. I am an expert in building connections with my customer by doing personalize conversation. I had awarded several times as Agent of the month because of my good metrics and great work ethics.I am also a former Assistant Store Manager of Starbucks Coffee here in the Philippines for 8 years. I also have an expertise when in comes to business aspects especially on administrative tasks and how to deliver great customer service to all customers. As an assistant manager my main role was to identify business needs which I also use to increase store's profitability.I am also responsible to create weekly reports which I uses a lot of tools lot Microsoft Office Tools and other tools that helps me to do my work more easier. I can easily learn whatever tasks given to me and I will continue to improve myself in other aspects whenever possible to be a good asset and build your business. I know I will be the best person you should hire because my passion is to make my customers happy and that will makes me happy too. Customer service is where my heart is.

Perform a wide range of administrative and office support activities for the company to facilitate the efficient operation of the organization.

**Main Job Tasks and Responsibilities: **

• answer, screen and transfer inbound phone calls 

• receive and direct visitors and clients 

• general clerical duties including photocopying, fax and mailing 

• maintain electronic and hard copy filing system 

• retrieve documents from filing system 

• handle requests for information and data 

• resolve administrative problems and inquiries 

• prepare written responses to routine inquiries 

• prepare and modify documents including correspondence, reports, drafts, memos and emails 

• schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors 

• prepare agendas for meetings and prepare schedules 

• record, compile, transcribe and distribute minutes of meetings 

• open, sort and distribute incoming correspondence 

• maintain office supply inventories 

• coordinate maintenance of office equipment 

Education and Experience 

• computer skills and knowledge of relevant software 

• knowledge of operation of standard office equipment. 

• knowledge of clerical and administrative procedures and systems such as filing and record keeping 

• knowledge of principles and practices of office management 

**Key Competencies **

• communication skills - written and verbal 

• planning and organizing 

• prioritizing 

• problem assessment and problem solving 

• information gathering and information monitoring 

• attention to detail and accuracy 

• flexibility 

• adaptability 

• customer service orientation 

• teamwork

My Skills & Services:

**Virtual Assistant **

(Personal/General) 

• Calendar management 

• Client visit appointment 

• Making Business and personal reservations 

• Day to Day Business Management 

**Customer Service **

• Virtual reception with your company's 

welcome message 

• Message taking 

• Customer services 

• Order taking 

• Call taking & then transfer to your number 

• Interview schedules 

• Product and services information 

**E-mail and chat support **

• Managing and sending out emails 

• Answering queries via email 

• Customer support (pro-active and reactive) 

• Sending follow up or reminder emails 

• Ticket based email management 

• Online chat for your website 

**Digital Marketing **

• Social Media Management 

(Facebook,Twitter,Instagram)