MELSON VILLAREAL LEDESMA
Barangay Don Andres Soriano, Toledo City
Email address:-Mobile number:-
EDUCATIONAL BACKGROUND:
COLLEGE:
Interface Computer College
Associate in Computer Technology June 2008-October 2010
Mary’s Little Children Community Formation College
AB Philosophy June-October 2006
Cebu Institute of Technology
BSECE First Year 2002
VOCATIONAL:
DeLaSalle ASMC
Certificate in Industrial Electricity December 2007-May 2008
WORK EXPERIENCE:
EnfraUSA / 5th floor One World Center ( Mactan, Lapu-Lapu City )
Lane Valente Industries (US company) Account Executive October 5, 2016-June 8, 2018
Create work ticket and process different work order requests from different clients and dispatched them to specific service providers according to job classification ( GMC,
Electrical, HVAC and etc.) and made some follow-up of these through emails and outbound phone calls if necessary
Take inbound calls regarding the timekeeping of in-house and subcontractor technicians check in and checkout time to a job
Create PO requests from field technicians,
Make hotel reservations requested by technicians, especially when tech takes more time to finish a job
Coordinate with Client Account managers specially when NTE (budget) increase is requested by field technicians
Stream Global Services Inc. / Convergys (IT Park)
Customer Service Representative I February 2012-March 6, 2016
Providing excellent customer service by accurately enrolling qualified customers to discounts offered by their employers (employers who have contract with Sprint --the leading service carrier in the USA).
LWS Media Inc. (IT Park)
Email Support Specialist November 25, 2010-October 2011
Answers customers query regarding order, order status, and shipping status thru email.
Check and update orders, sort emails and advise customers with their specific concerns.
Carmen Copper Corporation (Toledo City)
Transport Tool Keeper September 2007-January 2008
Receive and count stock items, and record data manually or using computer.
Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.
Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
ACHIEVEMENTS:
Basic Computer Network Installation and Administration (LGTI ) Oct. 2017
IT Technical Support (Logic Gate Technology Institute) Oct. 2017
Computer System Servicing NC-II (Logic Gate Technology Institute ) Oct. 2017
Basic Korean Language and Culture (TESDA ) March 7- April 16, 2016
PC troubleshooting and Basic Networking (IICM ) May 29- June 21, 2012
Call Center Training (XYNET Solutions) 2009
Most Virtuous Student(ASMC DeLasalle) 2002
3RD Placer Quiz Bee (Social Studies) ASMC LaSalle
Scholar (Andres Corominas Foundation) 3rd and 4th year high school
CHARACTER REFERENCES:
Mr. Edgardo Hamodiong (Enfra USA)
Lane Valente Industries Team manager-
TM Benjielynn Pangcatan (Stream Global Services Inc. / Convergys)
Sprint Team Manager-
Mr. Kino Sarabosing (LWS Media Inc.)
Operations Manager-
Mr. Rodrigo Cal (Carmen Copper Corporation)
Mr. Apolinario Silab Sr. (DE LaSalle ASMC )
Vocational Instructor-
Mr. Pablo Ugsimar (Carmen Copper Corporation)
Transport Section Manager-
