Melody King
Contact
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Objective
I have approximately 5 years of customer service and administrative
experience and have served as a versatile team member in a variety of
environments. Driven by passion and the determination to make a positive
impact, I am seeking to make a valuable contribution to the workplace, as
well as to the gain knowledge and skills to continue growing as a competent
and dedicated worker.
Education
Experience
University of the West Indies
BA Linguistics
(with Upper Second Honours)
2014 - 2018
May 2021 – Present
Part-Time Administrative Assistant (Communications and Marketing) •
Trinidad and Tobago Innovative Parenting Support (ParentingTT)
Duties include preparing and sending communications internally and to
partners and clients, managing social media accounts, creating graphics for
advertising and information, and general customer service and
administrative duties.
November 2020 – May 2021
Office Assistant • DriveWise Trinidad
Duties included answering and directing calls, managing social media pages,
handling customer requests digitally, data entry, preparing learning materials
for primary school level students, and general office assistance.
November 2018 – January 2020
Community Liaison • Trinidad and Tobago Innovative Parenting Support
(ParentingTT)
Along with general customer service duties, coordinated the weekly
appearances of PTT representatives on the organization’s “Resourceful
Parents” radio segment on Heartbeat Radio 104.1. Additional duties included
managing social media accounts, coordinating attendance at outreach
events, assisting with the administration and preparation of workshops, basic
website maintenance, preparing graphics for marketing purposes and
infographics, and general office assistance tasks.
January 2018 – March 2019
Administrative Assistant (Part Time) • SHIFT! Caribbean (NGO)
Assisted with execution of workshops and field trips for children and had the
responsibility of taking and distributing meeting minutes.
May 2014 - August 2014
Programme Assistant • College of Health, Environment and Safety Studies
Assisted the Programme Manager with various duties to prepare students
for courses, including preparing and binding booklets, taking payments,
preparing training rooms and general customer service.
April 2013 – December 2013:
Customer Service Representative • Jaric Environment, Safety and Health
Services Ltd.
Along with general customer service duties, prepared certificates, booklets,
and other materials for training courses, and coordinated with venues to
execute training sessions.
October 2012 – February 2013
Clerical Assistant • Arima Health Facility
Primarily stationed in the Medical Records department, assisted with filing,
composing medical reports, and general clerical activities. Additionally, filled
in at various stations when staff was short, including at the PBX switchboard
and GP and other clinics to take patient information and liaise with nurses.
In many of my positions I wore many hats, performing tasks in numerous
areas throughout the company/organization. This variety of tasks and work
environments has afforded me a unique collection of experience and skills
that I am eager to continue building.
Key Skills
Customer Service
Administrative tasks
Proofreading and Editing
Writing
Additional activities and experience
• Volunteered as an article contributor to the Single Mothers Speak blog for
the organization “Global Network for the Advancement of Single Mothers”
(GNASM) for the period 2020 – 2021. A total of 7 articles were contributed
and published.
• Engaging in a variety of online learning, including courses in Social and
Counselling Psychology
• Composed a mathematics handbook, edited and composed questions for
English workbooks, and created and delivered lessons and quizzes for
primary school level students
• Digitized a handwritten manuscript for a local author
References
(Available upon request)
