Melody Ann L. Flores

MELODY ANN L. FLORES CONTACT-- PROFILE Detail-oriented professional with a strong invoicing, customer service, and accounts receivable background. I am seeking a challenging role where I can contribute my skills in the best possible way to achieve the company’s goal. Kinasang-an Pardo, Cebu City SKILLS Invoicing and Billing Data Entry and Record Keeping Attention to detail Team Collaboration Adaptability to change Account Receivable Management Proficient in Sap Hana - ( Sales A/R, Banking, CRM, Inventory ) Software Knowledge ( Microsoft Office, Experience in Engage OMS System - a customized order management system designed for B2B Partners ) Knowledge in QuickBooks ( Enter bills, create invoices ) Multi-tasking Technical Proficiency Time Management WORK EXPERIENCE NORTH TREND MARKETING CORPORATION Invoicing October 2017 - May 2024 Generate and issue invoices for customers or clients based on sales orders, contracts, and services rendered. Ensure accurate billing details are included on each invoice. Verify all required supporting documents are attached to invoices. Address customer inquiries related to invoices, billing errors, Create hanging balance notification or credit memo for discrepancies in the invoice. June 2024 - Present Credit Management Associate Track accounts receivable balances, aging reports, and overdue invoices to ensure payments are collected promptly. Communicate with customers regarding overdue invoices, delayed collection of payments. Accurately post customer payments to the appropriate accounts and update records in the accounting system. Perform regular reconciliations of accounts to ensure that all payments are properly recorded and any discrepancies are addressed quickly. Work with another department to resolve billing disputes and reconcile transactions. ROYAL NETWORK CO, LTD. Machine Operator (Overseas - JAPAN) January 2016- January 2017 Operate and monitor large washing, drying, and pressing machines. Ensure machines are running at optimal levels. Inspect linens, uniforms, and other items for cleanliness, ensuring they meet the required standards. Coordinate with other departments or clients regarding pickup, delivery, and scheduling of laundry services. Keep workstations, and factory areas clean and organized and follow all safety guidelines and regulations to avoid accidents or machine malfunctions. Work as part of a team. Collaborating with other workers and supervisors to achieve efficiency and meet production targets LANGUAGES Cebuano English Tagalog Korean ( Basic ) Japanese ( Basic ) CONVERGYS Customer Service Representative Postpaid Account ( Sprint ) Handle billing-related inquiries. Ensure that all charges for services such as mobile plans, data usage, and accessories are correctly reflected. Respond to inquiries, handle disputes, and ensure customers understand their billing statements and charges. Work with customers to resolve any issues related to billing discrepancies or overcharges. Assist with payment arrangements, processed payments, and handled credit card transactions. Follow up with customers for overdue payments and set up payment plans when necessary. Identify complex issues that require escalation and ensure that these are handed over to the appropriate team or supervisor. EDUCATION AND ELIGIBILITY Career Service Eligibility Professional Civil Service Exam Passer Date Passed: March 26, 2023 Board / Bar Eligibility ( RA 1080 ) Licensure Examination for Teachers Date Passed: March 10, 2013 December 2012- October 2015 QUALFON May 2010 - December 2012 Customer Service / Techical Suppport Representative -Prepaid Account ( Straight Talk) Help customers with issues related to their Straight Talk accounts, such as billing questions, plan changes, activation, and troubleshooting service problems. Assist customers with setting up, updating, and maintaining their accounts. This may include handling plan changes, payment inquiries, and account renewals. Stay informed about the services offered by Straight Talk, including data plans, phone models, activation processes, and promotions. Provide solutions to customer complaints and concerns, working to ensure a positive experience. Bachelor’s Degree BEed - Bachelor of Elementary Education Date Graduated: March 22, 2010 REFERENCES Retchel C. Aquino North Trend Marketing Corporation Officer In-charge Contact #:- Mario Alba Jr. North Trend Marketing Corporation Warehouse Supervisor Contact #:- Menandro Lenizo North Trend Marketing Corporation Sales and Business Development Manager Contact #:-