Melman Canilao Santos
Current Address: 38 Countryside Subd.,BarangkaIbaba, Mandaluyong City 1550
Mobile :-
Email :-
Alexander Mann Solutions.Makati City
Business Intelligence SpecialistJune 2015 - Present
Report Generation and Analysis
Template Creation/Improvement
Data Gathering
Shore Solutions Inc.Bonifacio Global City, Taguig
(Promoted)Senior Reports Analyst August 2014 – June 2015
Oversee and supervise the performance of the account’s Real-time Analyst and Reports Analyst
Ensures the quality and timeliness of every function of the reports/workforce team
Task Delegation
Perform RA functions
Shore Solutions Inc.Bonifacio Global City, Taguig
Reports Analyst August 2012 – July 2014
Report Generation and Analysis
Template Creation/Improvement
Data Gathering
Workforce Management
Management Support
DATACOM Connect Southeast Asia.Eastwood City, Libis, Quezon City
System Administrator (Part Time)April - August 2012
Access server environment via Remote Desktop Connection
Server management via Plesk and Cpanel
Advance DNS Configuration
Aegis PeopleSupport (Phils.), Inc.Makati City
(Promoted) Specialist, Program Admin (Reports Analyst Lead OIC)Sept 1, 2010 - February 2012
RA Officer-In-Charge (OIC)
Data Gathering
Report Generation
Management Support
Aegis PeopleSupport (Phils.), Inc.Makati City
Virtual Private Server Technical Support Specialist July 16, 2007- August 31, 2010
Provides quality technical customer service through voice and e-mail touch points
AMA UniversityApril 2007
Alabang Centro, Alabang, Muntinlupa City
Computer System Design and Programming
Bulacan State UniversityMarch 2005
Malolos City Bulacan
Bachelor of Science in Electronics and Communication Engineering
President, New Generation Student Organization, Alabang, Muntinlupa City-
Sports Editor, Bytes (Official School Paper) Alabang, Muntinlupa City-
Leadership Training, Shore Solutions Inc., Novermber 2014
Peer Training Program, AEGIS PeopleSupport (Phils) September 2010
Technical Support and Customer Service Trainings, PeopleSupport (Phils-
Pre-Employment Language Enhancement Training (PLANET), PeopleSupport (Phils-
References
Upon Request
